The DrDoctor Blog

Insight and thoughts from the DrDoctor team

Appointment management, Community, Digital, Healthcare IT, Mobile, NHS, Our Tech

DrDoctor’s take on mobile trends 2018

December 13, 2018

Christmas shopping is considered one of the most stressful activities for a consumer and if you’ve ever been to Oxford Street in December you know what it’s like to get stressed even walking down the road. No surprise most of us have moved shopping online and avoid crowded department stores

Appointment management, Community, Digital, Healthcare IT, NHS, Our Tech

Our commitment to interoperability

December 10, 2018

Information sharing between professionals and patients needs to be effective and support evolving models of care, whilst reaching beyond organisations and geographies. Secretary of Health and Social Care Matt Hancock highlighted the importance of interoperability within the NHS after his recent overnight shift at the Chelsea and Westminster Hospital. The

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Healthcare is a complicated hardworking machine of human endeavour- let’s celebrate every cog

November 27, 2018

The DrDoctor office had a makeover recently. We worked together with artist @SPZero76 (Keith) and creative collaborative @AnyForty, to represent the health system we see. We’re all so proud of the design and a lot of thinking went behind the bright spray paint. The wall now portrays the DrDoctor philosophy

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Spread and adoption of innovation in the NHS- DrDoctor in NIA report

November 9, 2018

DrDoctor was featured in a recent national report regarding the adoption and spread of new technology in the NHS. Pioneering NHS organisations were commended for using new technology and models of care to improve outcomes for patients, and our partnership with Guy’s and St Thomas was identified as a great

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Why DNA rates are not a reliable metric of success (and why reminders miss the point)

November 2, 2018

Did Not Attend (DNA) rate is the standard metric that hospitals use to understand how effectively their clinics are running. For the NHS, the DNA rate of a clinic is normally associated with its’ financial performance i.e. higher DNA rates are seen to indicate worse financial performance for a hospital.

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

DrDoctor in the NHS Test Bed Programme

October 23, 2018

We are thrilled to announce that DrDoctor is part of two of the NHS Wave 2 Test Bed Programmes. We will provide our technology for digital transformation in healthcare delivery for patients and carers alike. We are excited to serve as the Appointment Management and Patient Communications partner in both

Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

DrDoctor in the News – ITP Press Release Coverage

October 16, 2018

We were delighted to find out that DrDoctor has gained nationwide attention in the media, since our Innovation and Technology Payment (ITP) success. A number of news outlets including The Telegraph, The Sun, Metro and The Daily Mail ran a feature on us and how we are trying to help

Appointment management, Digital, Healthcare IT, NHS, Our Tech

Reducing Unnecessary Follow-Ups: Let’s Schedule with Need Not Time

September 20, 2018

The NHS was founded on the principals that healthcare should meet the needs of everyone, should be free at the point of delivery, and be based on clinical need not ability to pay. But, when it comes to follow-up appointments (when a patient has had their initial consultation and is

Appointment management, Digital, Healthcare IT, Mobile, NHS, Our Tech, Research

Feeling Under the Weather

August 24, 2018

We’re all only human. And human behaviour is often a complex thing to predict. At DrDoctor we’re committed to understanding patient behaviour and using that understanding to influence how we design our services. We believe that to run a good hospital we must strive to make it work for everybody

Digital, Healthcare IT, NHS, Our Tech

Privacy by Design: The General Data Protection Revolution

August 6, 2018

I’m Hector, the Data Protection Officer at DrDoctor. In this article, I spell out the steps that we took in preparation for GDPR kicking in on May 25th, and the steps we have taken since then that go above and beyond the legal requirements. At DrDoctor we try to make

Healthcare IT, Our Tech

The State of the Nation June 2018

May 31, 2018

DrDoctor has grown immensely in 2018, with exciting news such as the ITP announcement, where the NHS has granted us funding centrally to deploy across numerous Trusts, to our ever growing headcount, to our new partnerships with Intouch with Health as well as Patients Know Best. As part of these

Appointment management, Healthcare IT, NHS

Processing Patients in Under 60 Seconds

May 22, 2018

The proverb ‘time is the greatest healer’, rings true in many situations, but falls wide of the mark when taken literally. Healthcare and delays do not make good bedfellows. From the most complicated procedures in emergency medicine, to the cleaning schedule of a hospital’s bathrooms – it is imperative that

Appointment management, Healthcare IT, NHS, Our Tech

Will Google Duplex Successfully Improve Healthcare Communications?

May 11, 2018

Google’s announcement of Google Duplex – an AI assistant that will make calls on your behalf (seemingly focusing on appointment booking) – seems to have polarised people on many fronts. For some it has raised ethical questions, others foresee it as hailing a new age of phone communications, and many

Healthcare IT, NHS, Running a company

DrDoctor in the News

May 2, 2018

Last month I had the privilege to represent the DrDoctor team, being recorded by CNBC. The segment covered the NHS Innovation Accelerator (NIA), the Academic Health Science Networks (AHSNs), and DrDoctor – focusing on Technology, innovation and the changing face of health care.  The segment was aired last night, and

Community, Events

Does Behaviour Change always have to be a real change in behaviour?

April 12, 2018

DrDoctor co-founder, Tom Whicher, was recently on a panel at the Digital Health Tech 2018 exhibition in London discussing: ‘What is the best way to get patients to adopt a new technology for accessing their healthcare?’ One thing stuck with me after listening to the talk. User ‘behaviour change’ that

Community, Events, NHS, Our Tech

A Statement from Tom Whicher: NHS England backs innovation

April 9, 2018

We’re delighted that NHS England has granted DrDoctor central funding as part of the Innovation and Technology Payment. The funding will be used to add more evidence of the impact that DrDoctor can have on patients and hospital finances, and to promote adoption within other NHS Trusts. This is a

Case Study, Community, Learning, NHS, Research

How “The Power of Digital Communications: Improving Outpatient Attendances in South London” was written

March 29, 2018

Last year the DrDoctor Team came together with one of our clients, Guy’s and St Thomas’ NHS Foundation Trust (GSTT) to write a paper for the Future Healthcare Journal (FHJ) about the power of digital communications and how we helped GSTT to reduce their ‘do not attend’ (DNA) rates by 17.2%*. At DrDoctor we place high

Community, Digital, e-referrals, Healthcare IT, Learning, NHS

The NHS’s Epidemic: A Cure – Digitalisation

March 9, 2018

The Epidemic The definition of an epidemic is a widespread occurrence of an infectious disease in a community at a particular time. It’s not too great a leap to suggest that the NHS is experiencing an epidemic of its own; a financial one. Every few weeks, we see newspapers dominated

Case Study, Community, Digital, Learning, NHS, Uncategorized

Time with Hamish Laing

March 8, 2018

We sat down with Hamish Laing, Medical Director, and Chief Information Officer, ABM University Health Board, to discuss all things digital and the NHS. We wanted to understand where Hamish has come from through his journey in the NHS, what inspires him and what he hopes to see in the

Healthcare IT, Learning, Running a company

How not to Screw up GDPR

February 26, 2018

GDPR at DrDoctor Everyone is talking about GDPR, it may not be the most exciting topic, but it will be making a big impact on users. How will we go about not screwing it up? Have a read below to see what we’ve done to prep for May 25th 2018.