The DrDoctor Blog

Insight and thoughts from the DrDoctor team

Digital, Healthcare IT, NHS, Our Tech

Privacy by Design: The General Data Protection Revolution

August 6, 2018

I’m Hector, the Data Protection Officer at DrDoctor. In this article, I spell out the steps that we took in preparation for GDPR kicking in on May 25th, and the steps we have taken since then that go above and beyond the legal requirements. At DrDoctor we try to make

Healthcare IT, Our Tech

The State of the Nation June 2018

May 31, 2018

DrDoctor has grown immensely in 2018, with exciting news such as the ITP announcement, where the NHS has granted us funding centrally to deploy across numerous Trusts, to our ever growing headcount, to our new partnerships with Intouch with Health as well as Patients Know Best. As part of these

Appointment management, Healthcare IT, NHS

Processing Patients in Under 60 Seconds

May 22, 2018

The proverb ‘time is the greatest healer’, rings true in many situations, but falls wide of the mark when taken literally. Healthcare and delays do not make good bedfellows. From the most complicated procedures in emergency medicine, to the cleaning schedule of a hospital’s bathrooms – it is imperative that

Appointment management, Healthcare IT, NHS, Our Tech

Will Google Duplex Successfully Improve Healthcare Communications?

May 11, 2018

Google’s announcement of Google Duplex – an AI assistant that will make calls on your behalf (seemingly focusing on appointment booking) – seems to have polarised people on many fronts. For some it has raised ethical questions, others foresee it as hailing a new age of phone communications, and many

Healthcare IT, NHS, Running a company

DrDoctor in the News

May 2, 2018

Last month I had the privilege to represent the DrDoctor team, being recorded by CNBC. The segment covered the NHS Innovation Accelerator (NIA), the Academic Health Science Networks (AHSNs), and DrDoctor – focusing on Technology, innovation and the changing face of health care.  The segment was aired last night, and

Community, Events

Does Behaviour Change always have to be a real change in behaviour?

April 12, 2018

DrDoctor co-founder, Tom Whicher, was recently on a panel at the Digital Health Tech 2018 exhibition in London discussing: ‘What is the best way to get patients to adopt a new technology for accessing their healthcare?’ One thing stuck with me after listening to the talk. User ‘behaviour change’ that

Community, Events, NHS, Our Tech

A Statement from Tom Whicher: NHS England backs innovation

April 9, 2018

We’re delighted that NHS England has granted DrDoctor central funding as part of the Innovation and Technology Payment. The funding will be used to add more evidence of the impact that DrDoctor can have on patients and hospital finances, and to promote adoption within other NHS Trusts. This is a

Case Study, Community, Learning, NHS, Research

How “The Power of Digital Communications: Improving Outpatient Attendances in South London” was written

March 29, 2018

Last year the DrDoctor Team came together with one of our clients, Guy’s and St Thomas’ NHS Foundation Trust (GSTT) to write a paper for the Future Healthcare Journal (FHJ) about the power of digital communications and how we helped GSTT to reduce their ‘do not attend’ (DNA) rates by 17.2%*. At DrDoctor we place high

Community, Digital, e-referrals, Healthcare IT, Learning, NHS

The NHS’s Epidemic: A Cure – Digitalisation

March 9, 2018

The Epidemic The definition of an epidemic is a widespread occurrence of an infectious disease in a community at a particular time. It’s not too great a leap to suggest that the NHS is experiencing an epidemic of its own; a financial one. Every few weeks, we see newspapers dominated

Case Study, Community, Digital, Learning, NHS, Uncategorized

Time with Hamish Laing

March 8, 2018

We sat down with Hamish Laing, Medical Director, and Chief Information Officer, ABM University Health Board, to discuss all things digital and the NHS. We wanted to understand where Hamish has come from through his journey in the NHS, what inspires him and what he hopes to see in the

Healthcare IT, Learning, Running a company

How not to Screw up GDPR

February 26, 2018

GDPR at DrDoctor Everyone is talking about GDPR, it may not be the most exciting topic, but it will be making a big impact on users. How will we go about not screwing it up? Have a read below to see what we’ve done to prep for May 25th 2018.

Digital, Learning, Uncategorized

Driving Change Through Partnerships in Healthcare

February 15, 2018

Back when I studied economics at school, I was introduced to the concept of Ceteris Paribus – all other things being equal – and the term stuck with me, not least because phrases in Latin make you sound smart. It is used when examining, building and testing economic theories and models to

Appointment management, Case Study, Mobile, NHS

What DrDoctor Means to Patients – Amanda’s Story

February 12, 2018

DrDoctor was a godsend for me, it helped me to take control over my care at a really difficult time in my life. I work for myself and working while in treatment meant I not only had to keep track of my own appointments, but my work life too. I

Community, Learning, NHS, Running a company

3 Key Insights For Working with the NHS

February 1, 2018

Healthcare, like all other industries, thrives on innovation. Paradoxically, the complexity of the NHS means that innovation often falls by the wayside to more pressing and immediate challenges. In an organisation as financially handicapped as the NHS, which concurrently spends over £20 billion on goods and services annually, the margin

Community, NHS, Our Tech, Running a company

Making Big Changes with Small Steps – Culture and Innovation in the NHS

January 17, 2018

Our founder Tom spoke to tech podcast “Venturi’s Voice” about how DrDoctor is bringing about a cultural change in the NHS and how this paves the way for a technological shift in the organisation. They also discuss the current state of healthtech and Tom’s journey founding DrDoctor. Below is a short extract from the

Digital, Learning, NHS

Why Global Digital Exemplars are Steering the Ship of the NHS

January 11, 2018

  The NHS has come a long way from where it began, and as our world evolves and becomes ‘smarter’, our healthcare system needs to keep up to ensure patients and NHS workers are given the support they need. Over the past few years, headlines have stated how the NHS

Community, Healthcare IT, Our Tech

Patient Empowerment: Co-creating a Smarter Healthcare System

December 18, 2017

The NHS provides a public service that is funded through taxpayer’s money. It seems only natural, therefore that such a service is kept accountable and transparent to the public. Yet far too often the public is regarded as part of the problem instead of part of the solution. This situation

Community, NHS, Our Tech

The Role of Patients in Healthcare Innovation

December 5, 2017

A good story could be one of the biggest attributes to a product’s success. The narrative of any tale plays a huge function in how the story will be received by the public or its target audience. In short, the majority of my work has come from defining the narrative

Our Tech, Running a company

Automation Helps, But Let’s Not Forget the Philosophy

November 9, 2017

The most valuable commodity we have as humankind is time. It cannot be created, nor destroyed, only found, or wasted. It is the greatest equaliser we have – regardless of wealth or status, ethnicity or geography, we all have the same 24 hours each day – a finite amount that

Healthcare IT, NHS, Our Tech

Why the NHS Finds Technology So Hard

October 26, 2017

Getting tech ‘right’ is hard, there is no doubt about it. Technology is advancing so rapidly, companies of all sizes and disciplines struggle to pinpoint which innovation to back.  With cost-effectiveness, risk factors, security, implementation times, changes in procedure and training, all key factors in decision making, it is no