Category: Appointment management

Appointment management, Community, Digital, Healthcare IT, Mobile, NHS, Our Tech

DrDoctor’s take on mobile trends 2018

December 13, 2018

Christmas shopping is considered one of the most stressful activities for a consumer and if you’ve ever been to Oxford Street in December you know what it’s like to get stressed even walking down the road. No surprise most of us have moved shopping online and avoid crowded department stores

Appointment management, Community, Digital, Healthcare IT, NHS, Our Tech

Our commitment to interoperability

December 10, 2018

Information sharing between professionals and patients needs to be effective and support evolving models of care, whilst reaching beyond organisations and geographies. Secretary of Health and Social Care Matt Hancock highlighted the importance of interoperability within the NHS after his recent overnight shift at the Chelsea and Westminster Hospital. The

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Healthcare is a complicated hardworking machine of human endeavour- let’s celebrate every cog

November 27, 2018

The DrDoctor office had a makeover recently. We worked together with artist @SPZero76 (Keith) and creative collaborative @AnyForty, to represent the health system we see. We’re all so proud of the design and a lot of thinking went behind the bright spray paint. The wall now portrays the DrDoctor philosophy

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Spread and adoption of innovation in the NHS- DrDoctor in NIA report

November 9, 2018

DrDoctor was featured in a recent national report regarding the adoption and spread of new technology in the NHS. Pioneering NHS organisations were commended for using new technology and models of care to improve outcomes for patients, and our partnership with Guy’s and St Thomas was identified as a great

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Why DNA rates are not a reliable metric of success (and why reminders miss the point)

November 2, 2018

Did Not Attend (DNA) rate is the standard metric that hospitals use to understand how effectively their clinics are running. For the NHS, the DNA rate of a clinic is normally associated with its’ financial performance i.e. higher DNA rates are seen to indicate worse financial performance for a hospital.

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

DrDoctor in the NHS Test Bed Programme

October 23, 2018

We are thrilled to announce that DrDoctor is part of two of the NHS Wave 2 Test Bed Programmes. We will provide our technology for digital transformation in healthcare delivery for patients and carers alike. We are excited to serve as the Appointment Management and Patient Communications partner in both

Appointment management, Digital, Healthcare IT, NHS, Our Tech

Reducing Unnecessary Follow-Ups: Let’s Schedule with Need Not Time

September 20, 2018

The NHS was founded on the principals that healthcare should meet the needs of everyone, should be free at the point of delivery, and be based on clinical need not ability to pay. But, when it comes to follow-up appointments (when a patient has had their initial consultation and is

Appointment management, Digital, Healthcare IT, Mobile, NHS, Our Tech, Research

Feeling Under the Weather

August 24, 2018

We’re all only human. And human behaviour is often a complex thing to predict. At DrDoctor we’re committed to understanding patient behaviour and using that understanding to influence how we design our services. We believe that to run a good hospital we must strive to make it work for everybody

Appointment management, Healthcare IT, NHS

Processing Patients in Under 60 Seconds

May 22, 2018

The proverb ‘time is the greatest healer’, rings true in many situations, but falls wide of the mark when taken literally. Healthcare and delays do not make good bedfellows. From the most complicated procedures in emergency medicine, to the cleaning schedule of a hospital’s bathrooms – it is imperative that

Appointment management, Healthcare IT, NHS, Our Tech

Will Google Duplex Successfully Improve Healthcare Communications?

May 11, 2018

Google’s announcement of Google Duplex – an AI assistant that will make calls on your behalf (seemingly focusing on appointment booking) – seems to have polarised people on many fronts. For some it has raised ethical questions, others foresee it as hailing a new age of phone communications, and many

Appointment management, Case Study, Mobile, NHS

What DrDoctor Means to Patients – Amanda’s Story

February 12, 2018

DrDoctor was a godsend for me, it helped me to take control over my care at a really difficult time in my life. I work for myself and working while in treatment meant I not only had to keep track of my own appointments, but my work life too. I

Appointment management, Healthcare IT, Mobile, Uncategorized

Can a time old proverb save the NHS?

October 27, 2016

  Proverb: Prevention is better than cure We’ve all heard this before but we here at DrDoctor have uncovered some interesting statistics that will make you think twice about how the healthcare system in the UK works. It will come as no surprise that we need to realign our focus

Appointment management, NHS

What are we asking hospitals, and what are the rewards?

June 30, 2015

I recently read ‘We don’t sell saddles‘, which is an internal email sent by the Slack team when they were first developing their product. In summary, they’re focused on providing organisational transformation, not ‘a group chat application’. This means asking a lot of their users, and providing rewards well beyond

Appointment management, FFT, Friends and Family Test, NHS, Our Tech

Building a real time dashboard in Splunk

June 11, 2015

Over 4 days I worked on a dashboard in Splunk, in hope that it would help the DrDoctor team progress in their work. Businesses use Splunk to search, monitor, analyse and visualize machine data. My objective was to create a dashboard full of statistical data including the reschedules, reminders and logins daily that

Appointment management, NHS, Our Tech

30% Drop in DNA rate, overnight

April 20, 2015

At DrDoctor we love a good graph, so we couldn’t help but share the latest set of results from one our our clients. This is a normalised graph of hospital wide DNA rate. As you can see, there is a very significant drop when turning on DrDoctor! In fact, the change

Appointment management, NHS

Partial booking outpatient clinics, what are the benefits?

December 17, 2014

Partial booking is one of the best ways to improve attendance rates in a trust. It also increases flexibility for staff and for patients. So what is partial booking? In a normal booking process, or ‘full booking’, we book a patient into the next available clinic slot within the relevant

Appointment management, NHS

What do patients want?

December 16, 2014