Category: Our Tech

Appointment management, Community, Digital, Healthcare IT, Mobile, NHS, Our Tech

DrDoctor’s take on mobile trends 2018

December 13, 2018

Christmas shopping is considered one of the most stressful activities for a consumer and if you’ve ever been to Oxford Street in December you know what it’s like to get stressed even walking down the road. No surprise most of us have moved shopping online and avoid crowded department stores

Appointment management, Community, Digital, Healthcare IT, NHS, Our Tech

Our commitment to interoperability

December 10, 2018

Information sharing between professionals and patients needs to be effective and support evolving models of care, whilst reaching beyond organisations and geographies. Secretary of Health and Social Care Matt Hancock highlighted the importance of interoperability within the NHS after his recent overnight shift at the Chelsea and Westminster Hospital. The

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Healthcare is a complicated hardworking machine of human endeavour- let’s celebrate every cog

November 27, 2018

The DrDoctor office had a makeover recently. We worked together with artist @SPZero76 (Keith) and creative collaborative @AnyForty, to represent the health system we see. We’re all so proud of the design and a lot of thinking went behind the bright spray paint. The wall now portrays the DrDoctor philosophy

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Spread and adoption of innovation in the NHS- DrDoctor in NIA report

November 9, 2018

DrDoctor was featured in a recent national report regarding the adoption and spread of new technology in the NHS. Pioneering NHS organisations were commended for using new technology and models of care to improve outcomes for patients, and our partnership with Guy’s and St Thomas was identified as a great

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

Why DNA rates are not a reliable metric of success (and why reminders miss the point)

November 2, 2018

Did Not Attend (DNA) rate is the standard metric that hospitals use to understand how effectively their clinics are running. For the NHS, the DNA rate of a clinic is normally associated with its’ financial performance i.e. higher DNA rates are seen to indicate worse financial performance for a hospital.

Appointment management, Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

DrDoctor in the NHS Test Bed Programme

October 23, 2018

We are thrilled to announce that DrDoctor is part of two of the NHS Wave 2 Test Bed Programmes. We will provide our technology for digital transformation in healthcare delivery for patients and carers alike. We are excited to serve as the Appointment Management and Patient Communications partner in both

Community, Digital, Healthcare IT, Media coverage, NHS, Our Tech

DrDoctor in the News – ITP Press Release Coverage

October 16, 2018

We were delighted to find out that DrDoctor has gained nationwide attention in the media, since our Innovation and Technology Payment (ITP) success. A number of news outlets including The Telegraph, The Sun, Metro and The Daily Mail ran a feature on us and how we are trying to help

Appointment management, Digital, Healthcare IT, NHS, Our Tech

Reducing Unnecessary Follow-Ups: Let’s Schedule with Need Not Time

September 20, 2018

The NHS was founded on the principals that healthcare should meet the needs of everyone, should be free at the point of delivery, and be based on clinical need not ability to pay. But, when it comes to follow-up appointments (when a patient has had their initial consultation and is

Appointment management, Digital, Healthcare IT, Mobile, NHS, Our Tech, Research

Feeling Under the Weather

August 24, 2018

We’re all only human. And human behaviour is often a complex thing to predict. At DrDoctor we’re committed to understanding patient behaviour and using that understanding to influence how we design our services. We believe that to run a good hospital we must strive to make it work for everybody

Digital, Healthcare IT, NHS, Our Tech

Privacy by Design: The General Data Protection Revolution

August 6, 2018

I’m Hector, the Data Protection Officer at DrDoctor. In this article, I spell out the steps that we took in preparation for GDPR kicking in on May 25th, and the steps we have taken since then that go above and beyond the legal requirements. At DrDoctor we try to make

Healthcare IT, Our Tech

The State of the Nation June 2018

May 31, 2018

DrDoctor has grown immensely in 2018, with exciting news such as the ITP announcement, where the NHS has granted us funding centrally to deploy across numerous Trusts, to our ever growing headcount, to our new partnerships with Intouch with Health as well as Patients Know Best. As part of these

Appointment management, Healthcare IT, NHS, Our Tech

Will Google Duplex Successfully Improve Healthcare Communications?

May 11, 2018

Google’s announcement of Google Duplex – an AI assistant that will make calls on your behalf (seemingly focusing on appointment booking) – seems to have polarised people on many fronts. For some it has raised ethical questions, others foresee it as hailing a new age of phone communications, and many

Community, Events, NHS, Our Tech

A Statement from Tom Whicher: NHS England backs innovation

April 9, 2018

We’re delighted that NHS England has granted DrDoctor central funding as part of the Innovation and Technology Payment. The funding will be used to add more evidence of the impact that DrDoctor can have on patients and hospital finances, and to promote adoption within other NHS Trusts. This is a

Community, NHS, Our Tech, Running a company

Making Big Changes with Small Steps – Culture and Innovation in the NHS

January 17, 2018

Our founder Tom spoke to tech podcast “Venturi’s Voice” about how DrDoctor is bringing about a cultural change in the NHS and how this paves the way for a technological shift in the organisation. They also discuss the current state of healthtech and Tom’s journey founding DrDoctor. Below is a short extract from the

Community, Healthcare IT, Our Tech

Patient Empowerment: Co-creating a Smarter Healthcare System

December 18, 2017

The NHS provides a public service that is funded through taxpayer’s money. It seems only natural, therefore that such a service is kept accountable and transparent to the public. Yet far too often the public is regarded as part of the problem instead of part of the solution. This situation

Community, NHS, Our Tech

The Role of Patients in Healthcare Innovation

December 5, 2017

A good story could be one of the biggest attributes to a product’s success. The narrative of any tale plays a huge function in how the story will be received by the public or its target audience. In short, the majority of my work has come from defining the narrative

Our Tech, Running a company

Automation Helps, But Let’s Not Forget the Philosophy

November 9, 2017

The most valuable commodity we have as humankind is time. It cannot be created, nor destroyed, only found, or wasted. It is the greatest equaliser we have – regardless of wealth or status, ethnicity or geography, we all have the same 24 hours each day – a finite amount that

Healthcare IT, NHS, Our Tech

Why the NHS Finds Technology So Hard

October 26, 2017

Getting tech ‘right’ is hard, there is no doubt about it. Technology is advancing so rapidly, companies of all sizes and disciplines struggle to pinpoint which innovation to back.  With cost-effectiveness, risk factors, security, implementation times, changes in procedure and training, all key factors in decision making, it is no

Our Tech, Running a company

Finding Success Through Iterative Technology

September 7, 2017

Technology is plagued with buzzwords like ‘agile’, ‘gamification’ and ‘bespoke’, but none has been more damaging than ‘disruptive’. Disruptive has never been a synonym for better, or ground-breaking, rather the underlying principle is to radically transform by destabilising the current ‘way things are done’. This simply doesn’t work in many

Our Tech, Testing

Tweaking our Nancy unit tests to run in 5 minutes instead of 40

June 12, 2017

TL;DR version: We value fast, automated tests Our suite has grown to over 4300 tests Our suite already took about 20 minutes to run, on average, and recently adding only a handful of tests increased total time to over 40 minutes Turns out the useful Browser testing component from the