What do people want from a patient portal?


We create heatmaps of user behaviour in order to understand what people want from DrDoctor in order to improve the overal experience. This one is interesting – the brightly coloured area is the ‘Change appointment’ button. It seems that most people who go on-line do so to book, change or manage their appointment.

If you’re thinking about patient portals then, I’d consider this feature a priority.

crazy egg heatmap