Recovery Programme

An action plan to recover from coronavirus and ‘break the backlog’ of appointments and enable healthcare to transform.

Recovery Programme

1. Immediate Response

How can you communicate quickly and consistently with patients and staff?

COVID-19 requires hospitals to communicate with thousands of patients urgently to inform them of changes to their care. Contact patients and staff instantly at scale using Broadcast Messaging.

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Amazing! Super easy touse. Thanks to you and the team for turning this around so quickly!

Guy's and St Thomas' NHS Foundation Trust
1. Immediate Response
2. Remote Care

2. Remote Care

How do you manage remote and face-to-face care effectively?

Our patient-centred approach ensures video consultations are easy to access. Patients simply click the video link in the appointment reminder to join the consultation. View clinic lists and easily access patients’ phone numbers to switch to a call if necessary.

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Very good system and preferable to a clinic trip certainly under the current circumstances. Well done!

DrDoctor Patient User
Nottingham University Hospitals NHS Foundation Trust

3. Risk Mitigation

How will you connect with patients and prioritise access to care based on need?

Reduce clinical risk by remotely monitoring patients whose appointments have been cancelled or deferred due to COVID-19. Assessments can automatically be sent to patients and completed remotely.

3. Risk Mitigation
4. Scheduling the Backlog

4. Scheduling the Backlog

How do you optimise the use of scarce appointments to recover your waitlists faster?

Use flexible appointment management tools to effectively schedule clinics and see more patients. Empower patients by giving them choice, shifting workload away from administration teams as a result.

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We’d certainly encourage colleagues to come and see the system live, and to work out the benefits it could have for their patients and their organisation

Dr. Ian Abbs
Chief Executive, Guy’s and St Thomas’ NHS Foundation Trust

Demand Management

How do you have the right toolkit to triage effectively across your pathways?

Tackle demand and capacity by using assessments and scheduling to create flexible triaging solutions for new and follow-up appointments.

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We can now manage follow-ups virtually, andpatients only have to come in if they’re symptomatic

Bonita Overland
Assistant Directorate Manager, Urology, Aneurin Bevan University Health Board
5. Demand Management
6. The New Normal

6. The New Normal

Even once the backlog has been broken, the challenge of delivering sustainable care remains. The world now spends 10% of its GDP on healthcare. Digital transformation offers the tools to enable healthcare to evolve into an efficient, sustainable system.

Where patients are key decision makers
in their care, they have the tools to self- manage and the ability to easily access the right care when needed. Together we can build the ‘new normal’ and enable healthcare to transform.

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We have a team of transformation experts ready to support as you execute on your recovery plan. Please leave your details and a member of the team will be in touch to get started.