Keep patients up-to-date with the latest information about their care, and any changes to services.
Broadcast messaging allow you to communicate important updates to your patients quickly and easily, keeping them informed and reassured about changes to routine services e.g outpatient appointments, cancellations, changes, or non-urgent admissions.
Use cases that we have seen so far include:
Broadcast messaging is a powerful feature as it enables a user to send up to 10,000 SMS messages at a single time. So access is restricted to Broadcast Message Users only. System Admins or Account Admins can set others up as Broadcast Message User.
If you are not yet integrated with us we will continue to offer broadcast messages through email@example.com
Sending a Broadcast message is very quick and easy, to see our step-by-step guide of how to use it please download our complete user guide.
Compose your message in Microsoft Word so you can check spelling and grammar before copying it into DrDoctor.
Have someone else review the message as displayed in DrDoctor before you click 'Confirm and send'
Always include the Trust name in your message
Include a contact telephone number and/or email for patients to contact
Include the working hours patients will be able to contact the telephone number
Include a Do Not Reply warning so recipients know not to reply to this automated SMS message
FROM: UNREAL HOSPITALS
Due to the coronavirus outbreak your appointment next week has been cancelled and will be rescheduled
Please contact Unreal Hospitals Outpatients Department on 020 000 1234 if you have any urgent questions. We are open Monday through Friday from 9 am to 5 pm
This is an automatic message, please do not reply to this number
We will be creating additional functionality so you can easily contact patients who have appointments in specific clinics and within a certain date range.
We are deploying a number of tools to help the NHS manage and mitigate risks around COVID-19. Full details are published here https://www.drdoctor.co.uk/covid-19 and will be updated regularly.
Broadcast messaging is a new product, download our complete user guide for full details on how it works. If you have any further questions or feedback on how it works please contact us at firstname.lastname@example.org