Broadcast message

Broadcast Messaging

Broadcast Messaging is now available on DrDoctor to help send SMS messages to 10,000 patients at once

Keep patients up-to-date with the latest information about their care, and any changes to services.

What is Broadcast Messaging?

Broadcast messaging allow you to communicate important updates to your patients quickly and easily, keeping them informed and reassured about changes to routine services e.g outpatient appointments, cancellations, changes, or non-urgent admissions.

  • Send a broadcast message to large cohorts of patients, through SMS
  • Easily add patients phone numbers or select to contact patients in clinics within a date range
  • View a summary of the broadcast campaigns you have sent out

 

How is it used?

Use cases that we have seen so far include:

  • Sharing the latest advice from the NHS and Public Health regarding the COVID-19 virus
  • Letting patients know when they shouldn’t attend their appointments to help reduce the spread of the COVID-19 virus
  • Letting patients know about cancellations or changes to their appointments
  • Sharing the latest service updates from your Trust
  • Sending patients the latest advice from their clinicians regarding their treatment pathway and COVID-19

 

Who can use this feature?

Broadcast messaging is a powerful feature as it enables a user to send up to 10,000 SMS messages at a single time. So access is restricted to Broadcast Message Users only. System Admins or Account Admins can set others up as Broadcast Message User.

If you are not yet integrated with us we will continue to offer broadcast messages through support@drdoctor.co.uk

 

How to send a Broadcast message?

Sending a Broadcast message is very quick and easy, to see our step-by-step guide of how to use it please download our complete user guide.

 

Download our complete user guide

Covid19 screenshot-2

Broadcast messaging best practice

Steps to avoid sending patients incorrect messages

  1. Compose your message in Microsoft Word so you can check spelling and grammar before copying it into DrDoctor.

  2. Have someone else review the message as displayed in DrDoctor before you click 'Confirm and send'

Important details to include in your messages

  1. Always include the Trust name in your message

  2. Include a contact telephone number and/or email for patients to contact

  3. Include the working hours patients will be able to contact the telephone number

  4. Include a Do Not Reply warning so recipients know not to reply to this automated SMS message

Example message

FROM: UNREAL HOSPITALS

Due to the coronavirus outbreak your appointment next week has been cancelled and will be rescheduled

Please contact Unreal Hospitals Outpatients Department on 020 000 1234 if you have any urgent questions. We are open Monday through Friday from 9 am to 5 pm

This is an automatic message, please do not reply to this number

 

 

What's next for Broadcast messaging?

We will be creating additional functionality so you can easily contact patients who have appointments in specific clinics and within a certain date range.

 

 

Find out more about DrDoctor's COVID-19 support toolkit

We are deploying a number of tools to help the NHS manage and mitigate risks around COVID-19. Full details are published here https://www.drdoctor.co.uk/covid-19 and will be updated regularly.

 

Need help using Broadcast Messaging?

Broadcast messaging is a new product, download our complete user guide for full details on how it works. If you have any further questions or feedback on how it works please contact us at support@drdoctor.co.uk

 

 

Download our complete user guide