We set out to change how healthcare works, not just for hospitals, but for the people moving through them. We pioneered the patient engagement space. A decade later, we’re still leading the way. The industry challenges have changed, but so have we.
About us
We are DrDoctor
35 Million
Patients using DrDoctor
145 Million
Appointments managed
£127 Million
Value delivered to the health system
Mission
Our mission is to help the NHS deliver on the productivity benefits of hybrid healthcare by making more efficient use of its current resources.
For decades, patients have been funnelled into a single system: travel to a building, sit, wait, and be seen. But this model only offers brief, episodic care. Despite years of calls to shift care closer to home, the system remains heavily hospital-centric. We’re all too familiar with the knock-on effects, missed appointments, growing waiting lists, rising pressure on staff.
Yet there is hope. The NHS’s vital signs remain strong. With world-class clinicians, deep-rooted values, and a culture of innovation, there’s everything needed to adapt and thrive.
The future of healthcare is hybrid. Hybrid healthcare unlocks a more human and sustainable NHS. It’s a model where care is proactive, personal, and built around people’s lives. By connecting the dots across services, staff, and systems, we turn everyday actions into lasting transformation.
–Tom Whicher - CEO & Co-Founder
Our values
The heart of everything we do at DrDoctor
Our values reflect our ambitions to drive the NHS forward and achieve extraordinary things. These core principles guide our every day decisions and behaviours, giving us the clarity and focus to build its future brick by brick
Be bold
We challenge assumptions, think creatively, and push boundaries. Progress comes from curiosity, fresh thinking, and the confidence to try a better way.
Be compassionate
We listen with care and act with empathy. We take time to understand the people behind the problem and meet every interaction with respect.
Aim high
We set ambitious goals for ourselves and the systems we support. We’re committed to excellence and always looking for ways to do better.
Execute with impact
We focus on what drives real outcomes. We don’t just talk about change, we make it happen, delivering work that creates lasting value.
Built with the NHS. Trusted by millions
We work with more than 70 NHS Trusts and health boards, support over 35 million patients, and power more than 140 million appointments every year. That’s almost 40% of all UK outpatient activity. But numbers aren’t what drives us. People are. What gets us out of bed is making care feel easier, for patients trying to navigate the system, and for the teams delivering it under immense pressure.
Our History
Our NHS digital transformation timeline
Follow our journey from a simple idea in 2012 to a trusted platform supporting over 70 NHS organisations. Over the years, we’ve worked hand in hand with the NHS to co-create, scale, and embed digital solutions that make healthcare more connected, efficient, and patient-centred.
2012
Seeing the problems, with our own eyes
Our founders started out as consultants inside the NHS, seeing the cracks up close. Missed appointments, overwhelmed admin teams and frustrated patients were everyday realities. Instead of creating yet another patch, they set out to fix one critical issue: outpatient scheduling. From there, DrDoctor was born.
2013
First pilot at Guy’s and St Thomas’
Partnered with Guy’s and St Thomas’ NHS Foundation Trust to pilot a solution in Women’s Services, achieving a 30% reduction in DNAs and enabling 2,440 more patients to be seen annually, resulting in £317,000 in additional revenue.
2016
Trust-wide rollout and £2.6M benefit
Following the pilot's success, GSTT expanded DrDoctor across all outpatient departments, realising a £2.6 million financial benefit in the first year.
2016
Accelerator recognition and expansion
Selected for the DigitalHealth.London Accelerator, DrDoctor expanded to six acute Trusts, serving over 7 million patients and enhancing its credibility and reach.
2017
Broadening adoption and solution focus
Whittington Health, Great Ormond Street Hospital, and University Hospital Southampton adopted DrDoctor to address high call volumes and DNA rates. The introduction of the scheduling module, including two-way SMS and patient led-rescheduling, improved booking staff satisfaction and enhanced patient experience.
2019
Defining the PEP space, setting its standards
We continued to expand our suite of patient engagement tools, supporting trusts in reducing face-to-face appointments, cutting administrative costs, and improving operational efficiency by up to 30%.
2020
Rapid response to the pandemic
In response to COVID-19, we helped NHS trusts manage care backlogs and digitise patient pathways. At Chelsea and Westminster Hospitals, preoperative processes were completed 25% faster, and at West Middlesex Hospital, preoperative assessments were reduced from 32 to 12 minutes.
2022
National impact and Series B investment
By 2022, we were working with over 36 NHS Trusts, supporting more than 10 million patients nationwide. In 2024, the company secured £10 million in Series B funding to accelerate product innovation and scale its impact, expanding to over 45 NHS Trusts and Health Boards.
2025
Leading partner in NHS digital transformation
Today, We stand as a key partner in the NHS’s digital transformation journey. HybridOS is integral to hybrid healthcare delivery, helping 70+ Trusts address productivity challenges, reduce administrative burdens, and drive system-wide digital transformation.
Meet the team
Built by people who care, for people who deliver care
We’re a diverse team of talented and thoughtful individuals driven to push the boundaries of what's possible for our customers. We are dedicated to solving the toughest problems in the industry, and even better, we have a lot of fun doing it.
Accreditations
Meeting the highest security standards for today's NHS
We take patient privacy seriously. That’s why every part of DrDoctor is built to meet, and exceed, NHS and national standards for data protection. From secure storage to how we handle messages, your data is protected at every step. Don’t just take our word for it. Our systems are independently verified to keep your information safe.
ISO/IEC 27001 Certified
Cyber Essentials Plus Certified
Data Protection and Security Toolkit (DPST) Standards Exceeded
Digital Technology Assessment Criteria (DTAC) Pass