Bundles - accessing Care

Care that’s patient-led and prioritised

Give patients the flexibility to book care when it works for them, safely and efficiently. Improve access to care, keep teams in sync, and reduce unnecessary appointments. Fewer delays, smoother pathways, and a clearer shift to proactive, data-driven care.

Connected systems. Cleaner data. Clearer decisions

Accessing Care fits your ecosystem, not fights it. Two-way writeback and deep integration mean requests and bookings go straight into your PAS and EPR. No delays. No workarounds. Just real-time, data-driven care. Clinicians see the full picture. Admins stay in sync. Patients move smoothly.

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Patient-led booking to keep clinics flowing
Let patients to book their appointments while your team stays in control. Less admin, fewer no-shows, and no wasted slots.
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Request-based, patient initiated follow-ups
Let patients request follow-ups when needed, not just set by default. Take control of your follow-up backlog safely, without compromising patient wellbeing.
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PAS/EPR writeback, no manual wokarounds
No more juggling between systems and manually actioning changes to your schedules. Patient-led bookings are automatically written-back into the EPR.

Patient-powered booking. Data-driven. Clinically safe

Modern scheduling for a modern NHS. Take control of clinic capacity with automated, patient-powered booking workflows that reduce admin, cut delays, and make every slot count.

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Live slots surfaced from your EPR

Patients book directly into live clinic slots pulled from your EPR, so there’s no manual matching or need to hold back slots for admin teams.

70% of appointments were self-booked within two hours via text, cutting manual calls and letter sends.
30% fewer DNAs in just six months. Trusts using smarter scheduling see real, measurable results.
50% less scheduling-related admin. Real-time automation frees up staff for higher-value work.
95% of available slots filled. Clinics using HybridOS maximise capacity with ease.

Patient initiated follow up (PIFU)

Follow-up appointments when they’re needed, not by default

Feeling better shouldn’t mean being left in the dark. With PIFU, patients can request a follow-up when they feel they need it, no more automatic bookings “just in case”. That means patients stay supported, while you protect stretched clinical capacity.

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Flexible eligibility lists

Ensure only suitable patients can submit a request and are automatically off-boarded when their eligibility expires.

Specialty-specific request rules

Decide on how many requests you want patients to be able to make based on patient and speciality needs. 

Data-driven, prioritised care

Our Reporting Dashboard makes reporting easy by providing a detailed overview of PIFU activity over time.

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See and manage requests, without switching systems

PIFU requests don’t need to live in a separate inbox. Our API lets you surface and manage them directly in third-party systems like PTLs, giving admin and booking teams full visibility in the tools they already use. No duplication. No missed requests. Just faster response times, with less friction.

What better access delivers

By transitioning to a patient-powered scheduling and follow-up system, unnecessary appointments are avoided, care delivery is prioritised and patient throughput remains both steady and sustainable.

30%
reduction in DNA rates.
1.6
follow-up appointments avoided per patient on a PIFU pathway.
>10 minutes
admin time saved with automated scheduling and follow-up process.

Ready to transform your end-to-end follow-up management?