Improving outpatient attendances at Aintree University Hospital

Learn how together we've lowered DNA rates and generated financial savings, while developing a solution that transforms patient experience.



The vast majority of patient interactions with secondary care are through outpatient clinics. In fact, 85% of all UK hospital- based activity (excluding A&E) is accounted for by outpatient appointments.

In 2017, Aintree University Hospital NHS Foundation Trust (AUH) observed a DNA rate of 11.39% and partnered with DrDoctor to reduce this by implementing our Scheduling solution.

The overall rate has reduced by 8.5%; AUH has estimated a £596,000 financial benefit in the first 9 months and 86% of patients would recommend the service.

This case study describes the onboarding processfor DrDoctor’s platform across AUH, the benefitsdelivered and the next steps for the partnership.

Read the full case study

Download the full case study below to find out how we did it