Before DrDoctor came onboard, Frimley Health booking centres were sending text message reminders and follow-up calls. However, these were having little effect on the overall patient experience. The Trust wanted to move towards a partial booking model with a view of empowering patients to manage their own appointments, and generate financial efficiency savings of at least 4%.
DrDoctor worked with Frimley Health to implement the partial booking element of DrDoctor’sScheduling module, allowing the Trust to send two-way SMS messages, reminders and provide patients with the ability to reschedule their appointments.
As a result of the partnership with DrDoctor; Frimley Health has experienced 30% reduction in DNA rates, 50% reduction in administrative phone calls, efficiency in clearing waiting lists and an increase in patient choice and self-management.
