Improving Patient Experience & Solving Communication Problems at Great Ormond Street Hospital

Learn how together we've lowered DNA rates and generated financial savings, while developing a solution that transforms patient experience.


GOSH had an inconsistent approach to patient appointment reminders and the format and arrangement of SMS messaging, in spite of already using SMS messages as a means of patient communication.

DrDoctor worked together with GOSH to develop a standard format for reminding patients of their upcoming appointments. This format was implemented uniformly across all specialties and included bespoke content designed specifically for GOSH.

96% of responders found the layout and appearance of the SMS messages to be extremely helpful or very helpful. 100% were satisfied that they could now cancel or rearrange their appointment by SMS message.

Read the full case study

Download the full case study below to find out how we did it