Guy's and St Thomas' save £2.6 Million with DrDoctor

Learn how together we've lowered DNA rates and generated financial savings, while developing a solution that transforms how care is delivered.

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The situation

Guy’s and St. Thomas’ is one of the UK’s leading foundation trusts, with 2 large central London hospitals, 2.3 million patient contacts, and 1.2 million outpatient appointments through their 1,000 inpatient beds per year.

Following a successful pilot primarily with the Women’s Services Department in 2015 (resulting in ‘Did Not Attend’ rate dropping by 30% and attendance rates improving – equivalent to an extra 2,440 patients over a year, and worth £317k profit), DrDoctor was implemented to all outpatients departments throughout the Trust beginning in April 2016.

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Read the full case study

Download the full case study below to find out how the partnership delivered an overall DNA reduction of 17.2%, a £2.6 million financial benefit in the first year and 91% patient recommendation rate.

 

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