Guy’s and St. Thomas’ is one of the UK’s leading foundation trusts, with 2 large central London hospitals, 2.3 million patient contacts, and 1.2 million outpatient appointments through their 1,000 inpatient beds per year.
Following a successful pilot primarily with the Women’s Services Department in 2015 (resulting in ‘Did Not Attend’ rate dropping by 30% and attendance rates improving – equivalent to an extra 2,440 patients over a year, and worth £317k profit), DrDoctor was implemented to all outpatients departments throughout the Trust beginning in April 2016.
