Guy's and St Thomas' save £2.6 Million with DrDoctor

Learn how together we've lowered DNA rates and generated financial savings, while developing a solution that transforms how care is delivered.

The situation

Guy’s and St. Thomas’ is one of the UK’s leading foundation trusts, with 2 large central London hospitals, 2.3 million patient contacts, and 1.2 million outpatient appointments through their 1,000 inpatient beds per year.

Following a successful pilot primarily with the Women’s Services Department in 2015 (resulting in ‘Did Not Attend’ rate dropping by 30% and attendance rates improving – equivalent to an extra 2,440 patients over a year, and worth £317k profit), DrDoctor was implemented to all outpatients departments throughout the Trust beginning in April 2016.

Read the full case study

Download the full case study below to find out how the partnership delivered an overall DNA reduction of 17.2%, a £2.6 million financial benefit in the first year and 91% patient recommendation rate.