Reducing DNA rates at the Royal Orthopaedic Hospital

Learn how together we've reduced 'did not attend' (DNA) rates by 35%


reduction in DNAs


projected annual savings

9 weeks

roll out time

About The Royal Orthopaedic Hospital

The Royal Orthopaedic Hospital is a National Health Service specialist orthopaedic hospital situated in Northfield, Birmingham, England.



Annual appointment volume



The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) started 2017 with a Did Not Attend (DNA) rate of 10.9%. Although below the national average, as a high performing specialist centre the Trust partnered with DrDoctor to improve this further by implementing Appointment Management.
 Within nine weeks, the overall DNA rate was reduced to 7.1% (35% improvement) in the clinics where DrDoctor is turned on; the estimated 2019-2020 full year equivalent financial benefit for the Trust is £100,000. This case study describes the onboarding process for DrDoctor’s platform across ROH, the results delivered and the next steps for the partnership.

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Explore products used: Patient Platform Appointment Management

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