Reducing unnecessary follow ups with Follow-up Management

Learn how together we've reduced follow-up appointments by 30% and made patients' lives easier


reduction in face-to-face


form completion rate


positive patient feedback

About Nottingham University Hospitals

Nottingham University Hospitals NHS Trust (NUH) is one of the largest acute Trusts in the UK, employing 14,500 staff and consisting of 87 wards with nearly 2000 beds. They provide services to over 2.5 million residents of Nottingham and its surrounding communities.



Annual Appointment volume



NUH were faced with a range of challenges causing an increase in strain in outpatients. Staff at the Trust were experiencing dissatisfaction due to hectic schedules as well as the increased potential for errors caused by time constraints. The Trust looked to tackle this by setting a target to reduce face-to-face follow-up activity across NUH by 30% within one year. 

DrDoctor was already working with NUH to improve waiting times across the Trust, having lowered the DNA rate by 30% and saving £1,722,000 a year between 2015 and 2017. 

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