Guy’s and St Thomas’ improves waiting list management with DrDoctor

Learn how together we've improved DNA rates by 25%, achieved a 30% patient opt-in rate, empowered 10,200 patients to successfully 'self-book' and generated a total administrative time saving of 340 hours


of administrative
time saved


improvement in
attendance rates


of patients opted
into this service
About Guy's and St Thomas'

Guy's and St Thomas' NHS Foundation Trust is an NHS foundation trust of the English National Health Service, one of the prestigious Shelford Group. It runs Guy's Hospital in London Bridge, St Thomas' Hospital in Waterloo, Evelina London Children's Hospital and community services in Lambeth and Southwark.



Annual Appointment volume



Currently, there are 4 million patients on a waiting list in the UK. In 2018, the Dental Medicine specialty at Guy’s and St Thomas’ NHS Foundation Trust were challenged with lengthy waiting listscompounded by a DNA (did not attend) rate of 12.3%; so partnered with DrDoctor to reduce these by implementing our Patient-led Booking solution. 

In one specialty (Dental Medicine): waiting lists for overdue follow-ups were reduced from 1,500 to 150 patients; the overall DNA rate has reduced from 12% to 9% (25% improvement); 30% of patients who were invited to self-book chose to do so, and; 10,200 patients (9,000 new, 1,200 follow-up) in the Dental Directorate have successfully ‘self-booked’ in the past 12 months, saving a total administrative time of 340 hours.

This case study describes the on-boarding process for DrDoctor’s platform across Guy's and St Thomas', the benefits delivered and the next steps for the partnership.

To continue learning how Guy's and St Thomas' generated a total administrative time saving of 340 hours using DrDoctor's Patient-led Booking, enter your details

Explore products used: Patient-led Booking

Get started with DrDoctor

We’re not an off-the-shelf kind of company. Working with us means taking the time to understand your challenges, priorities and everything else in between.

Get in touch with one of our solutions experts to learn more about Patient-led Booking