Improving outpatient attendances at Aintree University Hospital

Learn how together we reduced Aintree's DNA rate by 8.5%, generated £596,000 in financial benefit and achieved an 86% patient satisfaction rating within 9 months

8.5%

reduction in DNAs

£600k

financial benefit
within 9 months

86%

of patients would recommend

About Aintree University Hospital

Aintree University Hospital is a large teaching hospital in Liverpool providing Accident & Emergency services and a wide range of acute and non-acute specialties. The hospital serves a population of around 330,000 in North Liverpool. South Sefton and Kirkby.

Location

Liverpool

Annual Appointment voluME

782,368

Abstract

The vast majority of patient interactions with secondary care are through outpatient clinics. In fact, 85% of all UK hospital- based activity (excluding A&E) is accounted for by outpatient appointments. In 2017, Aintree University Hospital NHS Foundation Trust (AUH) observed a DNA rate of 11.39% and partnered with DrDoctor to reduce this by implementing our Scheduling solution. The overall rate has reduced by 8.5%; AUH has estimated an £596,000 financial benefit in the first 9 months and 86% of patients would recommend the service. This case study describes the onboarding process for DrDoctor’s platform across AUH, the benefits delivered and the next steps for the partnership.

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