Improving outpatient attendances at Aintree University Hospital

Learn how together we reduced Aintree's DNA rate by 8.5%, generated £596,000 in financial benefit and achieved an 86% patient satisfaction rating within 9 months


reduction in DNAs


financial benefit
within 9 months


of patients would recommend

About Aintree University Hospital

Aintree University Hospital is a large teaching hospital in Liverpool providing Accident & Emergency services and a wide range of acute and non-acute specialties. The hospital serves a population of around 330,000 in North Liverpool. South Sefton and Kirkby.



Annual Appointment Volume



The vast majority of patient interactions with secondary care are through outpatient clinics. In fact, 85% of all UK hospital- based activity (excluding A&E) is accounted for by outpatient appointments. In 2017, Aintree University Hospital NHS Foundation Trust (AUH) observed a DNA rate of 11.39% and partnered with DrDoctor to reduce this by implementing our Scheduling solution. The overall rate has reduced by 8.5%; AUH has estimated an £596,000 financial benefit in the first 9 months and 86% of patients would recommend the service. This case study describes the onboarding process for DrDoctor’s platform across AUH, the benefits delivered and the next steps for the partnership.

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