We help you slash waiting times by transforming how care is delivered. From optimised communication and patient-led booking to smart automation, triage, and validation at scale, every slot is used, every patient supported, and every minute optimised. When it’s easier to manage demand, it’s easier to meet it.
Built for everyday NHS pressures
Fixing the backlog starts with fixing the flow
Every missed appointment leaves another patient waiting. And right now, there are as many DNAs as there are patients on the waitlist. By removing friction from every step of the care journey, we make it easier to validate demand, route patients appropriately, and keep clinics moving.
Reduce missed appointments at scale
DNAs remain one of the biggest hidden barriers to recovery. Today, they happen at the same scale as the waiting list itself. Every missed slot is a lost opportunity to treat someone who’s still waiting.
Replace rigid tools with responsive systems
Many existing solutions weren’t designed to manage outpatient demand. Their inflexibility adds friction, increases admin burden, and makes it harder for staff to respond to change.
Restore flow across the care journey
We remove friction at every step. By making it easier to validate demand, rebook via text, or direct patients to faster alternatives, we help trusts protect capacity and keep clinics moving.
Protecting capacity
Less admin, fewer delays, better care
By removing friction from every step of the care journey, we make it easier to validate demand, route patients appropriately, and keep clinics moving. Whether it’s rebooking with a simple test, escalating a high-risk case, or directing someone to a faster alternative, we do more than reduce DNAs: we protect capacity.
Send scalable assessments in clicks, not days
Trigger forms on demand or as part of a workflow that patients can complete at their convenience. Built-in logic and reusable components support fast, flexible data collection, reducing triage friction and giving clinicians better context with less effort.
Trigger next steps without chasing
Automate communication, reminders, and forms to keep patients moving without manual follow-ups. Strategic timing and conditional logic prompt responses when they’re needed, streamlining validation and easing the admin load on teams.
Triage, validate, and act from one place
View and manage entire patient groups from a single dashboard. Real-time responses and patient context are brought together to help teams assess risk, prioritise care, and make faster, more confident decisions.
Only the right patients, at the right time
Save costly appointments for those who actually need them
Shorter waiting lists help patients and cut costs. By validating who still needs care, you avoid unnecessary appointments and protect clinic time for those who do. Digital validation eliminates waste at the source, reducing missed slots, duplicated bookings, and unnecessary follow-ups. That means less need for agency staff, overtime, or costly workarounds, and immediate, cashable savings.
“Before DrDoctor, we had to call patients multiple times before writing to them about their need for an appointment. Now we're able to validate thousands of patients in just a few clicks”
Richard Bell - Associate Director - National Elective Coordination Unit (NECU)
23,400+
Admin hours saved by digitising the waitlist validation process in the last 12 months.
£3.5 Million
Cost savings from digitising waitlist validation processes in the last 12 months.
Waitlist validation at scale to accelerate elective recovery across eight NHS Health Boards
National Elective Coordination Unit validated over 81,000 patients across eight NHS Health Boards and contacted 4.4x patients in one-third of the time, resulting in cost savings of over £3.57m.
Free up time where it counts most
Clinical oversight is essential, but not every step needs to be manual. We handle the admin: sending forms, collecting responses, and keeping patients updated. Save up to 25 minutes per patient and cut down on spreadsheets and chasing calls.
Simplify your validation process
Automate and streamline communications, reminders, and next steps to validate patients at scale and pace. Real-time responses and smart workflows keep things moving. With thousands of patients reviewed in days, not weeks, those who still need care move forward faster, while others are safely removed from the list. Faster triage means faster treatment, and a shorter waiting list.
Support your patients in waiting well
Patients often disengage when they feel uncertain or forgotten. We keep them informed between appointments, so they don’t lose hope or fall through the cracks. No more drop-offs or re-referrals, just confidence with where they are in their care journey, what’s next, and how to get help when they need it.