Acute

Transforming acute care at every level

The current outpatient model needs an reset

You’re tackling DNAs and digitising outreach - but more of the same won’t solve the root problem. Today’s complexity has outgrown a traditional model built for yesterday’s demand. Fixing it means rethinking the foundations: automation, data-driven decision making, and hybrid care pathways designed for scale.

Automation
Do more with less through automation
Increase productivity and reduce admin burden by automating routine, low-complexity tasks without increasing workforce capacity.
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Validate demand and put patients in control
Remove friction at the front door with patient-powered scheduling and validation tools, keeping your demand organised and clinics running full-tilt.
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Keep clinical pathways data-driven
Leverage complete patient data and joined-up engagement across clinical pathways to keep patients in the loop, clinicians informed, and delivery data-driven.

Pathway automation

Free up staff and remove system friction

Replace manual comms, routine check-ins, and low-complexity tasks with end-to-end automation and smarter workflows. Fewer handoffs, less admin drag, and no patients slipping through the cracks - so staff spend more time where it counts: delivering timely, quality care.

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Automate what slows you down

Simplify routine updates, processes and next steps based on defined criteria, actions and triggers.

Set custom engagement

Set custom timelines, delays and branching logic that align with your team structure, work streams and clinical need.

Monitor, refine, scale

Enrol entire patient lists in just a few clicks. Actively monitor the progression of a patient through each step of their care journey.

Invite with intent, not by default

Validate demand and route the right patient to the right place at the right time. Services run smoother. Face-to-face follow-ups are prioritised for those who need them most, not by default. Patients get a say in their busy schedules, and passive waits become active steps toward better health.

 

Validate-Triage

Validate, triage, and intervene - when and where it's needed

Validate waiting lists at scale and pace. Identify patients who need earlier support and protect capacity for those who need it most, while safely managing lower-risk follow-ups. Surface issues sooner, reduce cancellations and improve health outcomes across the pathway.

DATA-DRIVEN CLINICAL PATHWAYS

Let complete patient context guide the next steps

Put your patient data to work. Leverage complete patient data and insights to trigger the next step automatically. No manual tracking, check-ins or unnecessary follow-ups by default. Patients stay informed from start to finish, with full clinical oversight at every stage.

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Data-driven follow-up triggers

Use forms responses or test results to trigger tailored follow-up actions, without relying on staff to manually track outcomes or referrals.

Patient-led, clinically approved

Let patients request follow-up appointments only when clinically appropriate, ensuring safety without sacrificing flexibility.

Reduce face-to-face follow-ups

Reduce waiting times and admin pressure by keeping follow-up capacity clinically approved, so clinics are priortisied and patients aren’t left in limbo.

What a smarter outpatient model delivers

By shifting to a patient-powered, data-driven outpatient model, NHS trusts can prioritise care more effectively, cut admin bottlenecks, and sustain steady patient throughput. In just the last 12 months, the impact speaks for itself.

++248k
unnecessary appointments avoided, freeing up capacity
+270
working days saved through digitalising engagement processes
£4m
cashable savings from driving system-wide efficiencies

Interoperability built in, not bolted on

Built for interoperability, our solutions integrate seamlessly with major PAS, EPR, RIS, and scheduling systems via FHIR, HL7, and APIs. With EPR write-back, there's no rekeying or double-handling - just faster value and up to 80% less reliance on IT.

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Designed to flex with your digital maturity

Whether you're starting out or scaling up, we meet you where you are and help you find the biggest opportunities for impact. Working closely with your teams, we identify quick wins and long-term gains, evolving with your digital maturity so you can scale at your pace, without starting over.

Built for real-world NHS outcomes

From hitting RTT targets to reducing DNAs and optimising follow-ups, we help Trusts drive measurable change, fast. 75% of partners see results within months, and some reach cost-neutrality before their first QIPP review. More slots filled, less staff pressure, and better outcomes for patients.

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customer stories

Real impact. Real results. All from NHS teams like yours



"A lot has been said and promised with digital innovation in clinical settings. DrDoctor have shown that it is possible to implement digital solutions in real-world clinics to better manage capacity and improve the overall patient flow."r.

Prof. Antoni Chan - Professor of Rheumatology - Royal Berkshire NHS Foundation Trust (RBFT)

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23,400+

Admin hours saved by digitising the waitlist validation process in the last 12 months.

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How Great Western Hospitals reduced waiting lists by 10% and saved over £28,000 - in just 3 months.
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Unlocking digital-first healthcare at Bradford Teaching Hospitals

BTH are continuously looking for ways to make the patient experience better. They already had ideas on how technology could increase patient engagement and improve the experience, but how to tackle them and in which order was still a question.

Transforming how healthcare is both accessed and delivered