You’re tackling DNAs and digitising outreach - but more of the same won’t solve the root problem. Today’s complexity has outgrown a traditional model built for yesterday’s demand. Fixing it means rethinking the foundations: automation, data-driven decision making, and hybrid care pathways designed for scale.
Replace manual comms, routine check-ins, and low-complexity tasks with end-to-end automation and smarter workflows. Fewer handoffs, less admin drag, and no patients slipping through the cracks - so staff spend more time where it counts: delivering timely, quality care.
Simplify routine updates, processes and next steps based on defined criteria, actions and triggers.
Set custom timelines, delays and branching logic that align with your team structure, work streams and clinical need.
Enrol entire patient lists in just a few clicks. Actively monitor the progression of a patient through each step of their care journey.
Validate demand and route the right patient to the right place at the right time. Services run smoother. Face-to-face follow-ups are prioritised for those who need them most, not by default. Patients get a say in their busy schedules, and passive waits become active steps toward better health.
Validate waiting lists at scale and pace. Identify patients who need earlier support and protect capacity for those who need it most, while safely managing lower-risk follow-ups. Surface issues sooner, reduce cancellations and improve health outcomes across the pathway.
Put your patient data to work. Leverage complete patient data and insights to trigger the next step automatically. No manual tracking, check-ins or unnecessary follow-ups by default. Patients stay informed from start to finish, with full clinical oversight at every stage.
Use forms responses or test results to trigger tailored follow-up actions, without relying on staff to manually track outcomes or referrals.
Let patients request follow-up appointments only when clinically appropriate, ensuring safety without sacrificing flexibility.
Reduce waiting times and admin pressure by keeping follow-up capacity clinically approved, so clinics are priortisied and patients aren’t left in limbo.
Built for interoperability, our solutions integrate seamlessly with major PAS, EPR, RIS, and scheduling systems via FHIR, HL7, and APIs. With EPR write-back, there's no rekeying or double-handling - just faster value and up to 80% less reliance on IT.
Whether you're starting out or scaling up, we meet you where you are and help you find the biggest opportunities for impact. Working closely with your teams, we identify quick wins and long-term gains, evolving with your digital maturity so you can scale at your pace, without starting over.
From hitting RTT targets to reducing DNAs and optimising follow-ups, we help Trusts drive measurable change, fast. 75% of partners see results within months, and some reach cost-neutrality before their first QIPP review. More slots filled, less staff pressure, and better outcomes for patients.
Prof. Antoni Chan - Professor of Rheumatology - Royal Berkshire NHS Foundation Trust (RBFT)
Admin hours saved by digitising the waitlist validation process in the last 12 months.
BTH are continuously looking for ways to make the patient experience better. They already had ideas on how technology could increase patient engagement and improve the experience, but how to tackle them and in which order was still a question.
