Transform your scheduling pathway from a manual grind into a seamless, data-led process, without letting patients slip through the cracks. HybridOS combines smart tools with built-in fallback options, so every patient gets the support they need, and every team sees the benefits.
MODERNISE YOUR SCHEDULING SUITE
Making appointments as easy to book as a haircut
Outdated booking practices lock patients into inconvenient slots and drain admin time. Replace it with real‑time automation that offers, fills, and reshuffles appointments around actual demand. Slots go to the right patients at the right moment, clinics run fuller, and staff reclaim thousands of hours once spent on manual booking tasks.
70%
of appointments were self-booked within two hours via text, cutting manual calls and eliminating letters.
30%
fewer DNAs in just six months, Trusts using smarter scheduling see real, measurable results.
50%
less scheduling-related admin, real-time automation frees up staff for higher-value work.
95%
of available slots filled. Clinics using HybridOS maximise capacity with ease.
Automated Scheduling
Patient-powered. Data-driven. Clinically safe
Modern scheduling for a modern NHS. Take control of clinic capacity with automated, patient-powered booking workflows that reduce admin, cut delays, and make every slot count.
Start smart. Scale fast. Grow your scheduling maturity with confidence
Whether you’re starting with simple automations or moving toward fully integrated scheduling, HybridOS adapts to meet you where you are. Our tiered maturity model means you can unlock value quickly and scale as you’re ready.
- Drive greater impact through automation
- Increase productivity and reduce admin burden by automating scheduling tasks and improving clinic utilisation without increasing workforce capacity.
- Go live faster with proven blueprints
- Our real-time integrations and NHS-tested configurations reduce technical lift and accelerate time to value.
- Expert support at every step
- Our transformation team works side by side with yours to deliver fast, low-risk implementations so your focus stays on care, not configuration.
Automated Re-Scheduling
Healthcare that fits around patients’ lives, not the other way around
Make rescheduling seamless. Give patients the freedom to rebook while your team stays in control - with less admin, fewer no-shows, and no wasted slots.
Up-to-date records. No admin lift
Bi-directional writeback keeps your records accurate by feeding every update directly into the EPR, and other clinical systems. No manual data entry. No need to cross-check. Fewer inbound calls. No patient slipping through the cracks. Just accurate, real-time information that keeps systems aligned and staff free to focus on care.
Lock in the booking. Cut the churn
Automated, timely messages keep patients on track. Whether it’s a booking invite, reminder, or confirmation, communications are triggered by actions or silence, prompting the right response at the right time. Messages are delivered via SMS, email, or portal based on patient preference meaning fewer no-shows, less confusion, and smoother patient flow.
Fallbacks that keep every patient covered
HybridOS builds in safety nets for patients who can’t book online. Non-responders are flagged for follow-up, with full staff visibility to reallocate slots quickly. Simple SMS journeys support less digitally confident patients, while those at higher DNA risk are added to prioritised call lists. Manual override options ensure no one is left behind.