community services

Driving transformation across community settings

One platform. Flexible and scalable, for every pathway

Rising demand. Limited funding. Disconnected systems. Community services are being asked to do more than ever, with less than what they need. From MSK to midwifery, care looks different in every service - but the need for joined-up, timely delivery is the same. Transformation starts with simplifying what you already do, adapting to each community pathway, and scaling as your services evolve.

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Get up and running fast, with quick time-to-value
Get the basics done right, the first time. Save time, money and paper, reduce DNAs and give patients access to their care, anytime anywhere.
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Automate what slows clinical and admin down
Increase productivity and reduce admin burden by automating routine, low-complexity tasks without increasing workforce capacity.
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Empower patients to wait well - and stay well
Automate messages and signposting patients to NHS-approved guidance and resources. Help patients feel in control and empowered to manage their own health.

Patient Engagement Solutions

Get up-and-running, fast.

Not sure where to start? Get up and running with tools that do the heavy lifting from day one - reducing DNAs, admin, cutting costs, and improving patient access. With timely reminders, online forms, and more, our core platform helps you fix the fundamentals without the faff.

patient portal

Accessible care, anytime anywhere

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reminders & notifications

Keep appointments on track, automatically

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Save time, money and paper, from the get-go

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Simple tools. Small changes. Big impact.

Small changes to work streams and patient comms can have big impacts community services, and have driven big cost savings across our clients in the last year.

31%
reduction in DNAs from timely appointment reminders
+4000
admin hours saved from simplified rescheduling request processes
3.1m
sustained cashable savings by switching to hybrid mailing

Configure every service and setting, without compromise

Patients want clarity, not complexity. Our platform brings everything into one place, with tools that adapt to each service - whether it’s MSK, midwifery, home visiting, and everything in between. Tailor engagement by team or pathway, support home visits and broad appointment windows, and keep remote care simple.

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Help patients wait well, keep informed, and stay ahead

The time between triage and treatment is a powerful window to engage, support behaviour change, and improve overall health. With automated welcome messages and links to NHS-accredited resources, it’s more than just reassurance - it’s a teachable moment. Passive waits become active steps toward better health.

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Welcome, inform and update entire lists, in just a few clicks

Send welcome messages to dynamic lists of patients, notifying them as soon as their referral has been received and enabling onboarding with the NHS App.

patient-powered booking

Scheduling that keeps patients happy, and you in control

Outdated booking processes locks patients into appointments that don’t fit. Our patient-powered scheduling system offers, fills, and reshuffles slots based on actual demand. Clinics run fuller. staff save time. Patients have a say in their busy schedules, and you stay in control.

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70% of appointments were self-booked within two hours via text, cutting manual calls and eliminating letters.
30% fewer DNAs in just six months, Trusts using smarter scheduling see real, measurable results.
50% less scheduling-related admin, real-time automation frees up staff for higher-value work.
95% of available slots filled. Clinics using HybridOS maximise capacity with ease.

supported self-management

Spot trends. Prevent setbacks

Instead of waiting for deterioration, track the signs and support service users earlier. Our tools shift the focus from treating sickness to preventing it, helping service users self-manage day to day, while you stay connected behind the scenes.

Help service users shape their own care journey

Personalised, co-created care plans and structured docs, all in one secure, easy-to-navigate space. Help patients manage their long-term health independently, with confidence.

One profile. Every detail. Zero fuss

Keep patients in-the-know with instant access to a their full health history. Test results, treatment plans and clinical notes, all at their fingertips. Give patients more clarity, confidence, and control over their health.

What gets tracked, gets improved

Patient-led logs, diaries and symptom trackers. Get a full picture of a patient’s health status and the tools to act on it. while helping patients take a more active role in their own health and wellbeing.

NHS-approved resources, ready to use

Gives patients access to regulated, easy-to-understand health information. Help them prepare, manage, and recover with confidence, while easing pressure on frontline services.

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Interoperability built in, not bolted on

Built for interoperability, our solutions integrate seamlessly with major PAS/EPRs including Access Rio, EMIS and scheduling systems via FHIR, HL7, and APIs. With EPR write-back, there's no rekeying or double-handling - just faster value and up to 80% less reliance on IT.

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Designed to flex with your digital maturity

Whether you're starting out or scaling up, we meet you where you are and help you find the biggest opportunities for impact. Working closely with your teams, we identify quick wins and long-term gains, evolving with your digital maturity so you can scale at your pace, without starting over.

Ready to transform your community services?