What is DrDoctor?

DrDoctor is a Patient Engagement Platform used by over 16 million patients across the UK. We partner with over 40 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care.  
 
If your hospital uses DrDoctor, you can access the patient portal using any smartphone, computer or tablet. There’s no need to sign up for an account or download any software, all you need to do is follow the secure link sent by your care provider or visit drdoctor.thirdparty.nhs.uk and you can start managing your care online.  
 

Using the DrDoctor patient portal

How do I sign in with DrDoctor?

There are two ways for logging in with DrDoctor. You can use your NHS login account or you can use our simple guest login. Follow the steps on the screen and you'll be given access to your patient portal, easy!

What is NHS login?

NHS login is a service that has been created by the NHS. It provides a safe and secure way for patients to access their health and care information with a single login.

NHS log in can be used by patients to securely access their health and care information wherever they see the NHS login button, including the DrDoctor patient portal. 

A single, trusted login account is convenient for patients and, because it’s been developed by the NHS, they know that their health and care data is protected. 

For more information about the NHS login, please visit https://help.login.nhs.uk/ 

What is Guest Login?

Should you wish to sign in with DrDoctor without using NHS login, you can use the Guest login. For signing in as a guest, you provide some demographic details (last name, date of birth and post code) after which you will receive a one time password on your phone to finalise the sign in.

Why is DrDoctor using NHS login?

DrDoctor is using the NHS login to provide patients with a safe, secure and trusted way for patients to access information about their care on the DrDoctor patient portal.

How do I use NHS login with DrDoctor?

To use NHS login to sign into the DrDoctor patient portal, you need to have an NHS login account.  If you have one already, you can use your details directly to sign in with DrDoctor.

If you don’t have your NHS login registered yet, you can create one online. To create an NHS login account, click on the “Continue with NHS Login” button. You will be prompted to enter your email address. The system will recognise that you do not have an NHS login and will take you through several steps to create one.

If you already have your NHS login account registered, the process is:

  1. Click the “Continue with NHS login” button 
  2. You will be taken to the NHS login page
  3. Enter your email address and click “Continue”
  4. Once the NHS login service finds the NHS login linked to your email, click “Continue”
  5. Enter your NHS login password
  6. Upon successfully entering your password you will be sent a six-digit one-time password – enter the code and click “Continue”
  7. Finally, you will be asked to agree to share your NHS login information with DrDoctor. Click “Agree and continue” should you wish to do so.
  8. You will then be signed in with DrDoctor

How do I create an NHS login account?

To find out more information about creating an NHS login, please visit  https://help.login.nhs.uk/setupnhslogin/  

To set up an NHS login, you will need an email address and a mobile phone number. A six-digit security code will be sent to your email and you will be asked to enter this code to verify your email address and continue.

Next, you will be asked to provide your mobile phone number. Another 6-digit security code will be sent by text message to your mobile phone. Currently, an NHS login cannot be set up without a mobile phone.

Accessing DrDoctor via the NHS login requires the highest level of verification. To be verified to the highest level, you must complete an online identify verification process where a comparison between your photo ID and yourself has been made. 

Why can I not use NHS login with my hospital?

At present, NHS login is only available in NHS hospitals and organisations in England.

If you are singing in with the patient portal of a hospital outside of England, you will not be given the option to use NHS login. 

Are there any restrictions on who can use the NHS login?

Only patients that are 11 years or older can access the DrDoctor portal via NHS login. Patients under 11 years old can still access their information via DrDoctor using the guest login. 

How is my data being used / protected?

The information you provide is used to confirm your identity. This is done in accordance with the data protection laws. Your information will not be shared without your consent and is stored securely using the standards mandated by the NHS. 

For more information, please visit the DrDoctor privacy policy: https://my.drdoctor.co.uk/privacy  and NHS login privacy notice: https://access.login.nhs.uk/privacy  

I am not able to log in via NHS login

If you are having problems signing in with DrDoctor using your NHS login, please visit the NHS login help centre: https://help.login.nhs.uk/

If you continue to have issues and cannot sign in, please contact us on support@drdoctor.co.uk 

Having trouble with using Guest login?

When you log into the portal, we check the details you enter against hospital records. If you can’t log in using your current surname, date of birth and post code then it’s best to contact your hospital directly and make sure their records are correct and up to date. You can find their contact details on their website, on a recent letter, or to locate the contact details of your hospital, by clicking the "I can't sign in" on the Patient Portal. Alternatively, you can find the contact details for every NHS Trust here.
 
The hospital always remains in control of your data so unfortunately we cannot update their records on your behalf. Once they have updated them for you then you’ll be able to log in to the portal. 
 
If you have logged in before but can’t now then the hospital may have stopped sending us your data for security reasons. Contact support@drdoctor.co.uk and we can let you know if that’s the case. 

Frequently asked questions

What do to if you can’t read your letter online

Don’t panic! Just reply PRINT to your text message or request paper copies on the settings page of the Patient Portal. Most hospitals we work with will send you a paper copy within a few days as a backup if you don’t read it online. If you don’t get a copy in the post then we recommend calling the hospital and asking them to resend it as sometimes they can get lost in the post. 

How to manage your appointments

 You can normally view information about your appointment by logging into your Patient Portal. You can request to change or cancel appointments on the Patient Portal or by replying to your text message reminders. Some requests need hospital approval so it may take about a day for you to hear if your appointment has been changed. 
 
If you want to check any details about the appointment and can’t find the information you need in your letter or on the portal, then please contact them directly. You can normally find their phone number on any letter or text messages you have received. Unfortunately we can’t change, cancel or confirm appointments on your behalf. 

How to update your contact information

All your healthcare data, including your contact information, is managed by your hospital, not DrDoctor. So, unfortunately, we are unable to update or change your contact information on their behalf. To do this, please contact the hospital and ask them to update your records. You can find their details on any letter or text messages you have received from them. Alternatively, you can find the contact details for every NHS Trust here. 
 
If you would like to receive communications from your hospital to additional phone numbers or email addresses then you can control your preferences at any time on the Patient Portal. 

Can I trust the phone number 07860 039092?

Yes, you can trust it.

If you are getting SMS messages from phone number 07860 039092, +447860039092 or +447860 039092, that is because your hospital provider has contracted DrDoctor to provide communication services related to your healthcare. 
 
If you would like to receive communications from your hospital to additional phone numbers then you can control your preferences at any time on the Patient Portal. 

The DrDoctor Privacy Policy

DrDoctor has worked closely with the NHS for the last 8 years, and we meet their high standards of security and every hospital reviews our security credentials and use of data before working with us. 
 
 
 
If you are having any technical trouble, please feel free to email our support team and we’ll do our best to help!