Early diagnosis leads to earlier, better outcomes. Our tools help clinicians collect critical information upfront and triage referrals more effectively so patients at risk are seen faster, and downstream services aren’t overwhelmed.
Royal Orthopaedic Hospital's Radiology department reduce DNA rates to 3% in just 3 months
Royal Orthopaedic Hospital improve their 28-Day Faster Diagnosis Standards (FDS) benchmarks by 10% and save over £54,000.
Standard appointment letters don’t work for diagnostics. We help you tailor messages by modality, site, and setting - so patients receive the right prep instructions, at the right time, in the right format. Whether it’s fasting, removing jewellery, or knowing which entrance to use, patients show up informed and ready.
Diagnostics is one of the most complex parts of the care journey. Modality-specific prep, fragmented systems, and missed appointments can all delay treatment. We align referrals, appointments, and follow-ups into one coordinated workflow, reducing delays, easing admin load, and keeping patients on track.
Patients can cancel or request to reschedule without calling—via SMS or portal. Choose full two-way automation or keep admins in the loop to review requests in the Staff Portal. Updates flow instantly, so freed-up slots are reused fast. Where flexibility isn’t clinically appropriate, you stay in control with rules by scan type, site, or timing.
Diagnostic pathways aren’t linear. One referral can trigger multiple scans across locations. Our hybrid workflows manage those dependencies in real time. Prep instructions, follow-ups, and bookings move in sync even if a patient reschedules. You stay in control of critical sequences, while the system handles the admin.
