Support your teams with oversight and automation that improves throughput, reduces variation, and unlocks time and space to care. Efficient services start with smarter operations.
Role - Operations teams
Hit today’s targets. Build tomorrow’s capacity
High-performing services aren’t built on guesswork - you can’t fix what you can’t see. Get the oversight to understand where effort is going, where delays are building, and where capacity is being lost.
Whether you’re running a single service or managing multiple sites, monitor performance and patient flow in one place. With visibility across admin and clinical touchpoints, you can reduce delays, support staff, and keep care moving.

Raise care quality. Reduce time in the system
When patients are prepared and information is captured early, services run smoother and care happens faster. We help you route patients correctly, capture structured data, and surface the right context at the right time, reducing delays and supporting efficient care delivery.
Free teams from the admin treadmill
Low-value tasks like chasing updates or rekeying data slow teams down. Automated workflows remove that burden, handling follow-ups, bookings, and forms behind the scenes. Staff get time and headspace back. Services become more standardised, scalable, and resilient.


Maximise capacity. Minimise waste.
Empty slots waste time, money, and patient goodwill. Our tools align capacity with real-time demand, reducing DNAs, shrinking waiting lists, and keeping services flowing. Patients get flexibility. Staff get control. Every slot counts.
Delivering Transformative Change
Run leaner, faster, smarter services
Discover how trusts are tackling long waits, inefficient pathways, and rising demand with smarter operational tools.

1.6 million patients opt into digital at University Hospitals Birmingham
Learn how University Hospitals Birmingham partnered with DrDoctor to reduce DNAs by 18%, digitise communications, and save 18 hours of admin time weekly.

How a digital patient portal helped Bradford Teaching Hospitals cut nurse callbacks by 30%
Find out how Bradford Teaching Hospitals transformed their rheumatology service, reducing inappropriate calls by 44% and saving 72 nurse hours in just 2 months.
Keep services running, whatever the pressure
Demand shifts. Staff changeovers and systems rarely speak the same language. We help you see what’s happening, spot what’s slipping, and step in before problems pile up. With real-time visibility and fewer manual workarounds, our tools make it easier to run smoother, safer, more resilient services, day in, day out.

Automated Clinical Workflows
Automate and connect operational processes across the patient journey to eliminate repetitive tasks and reduce errors. Customise triggers, timelines and messages, streamline workflows, and scale pathway management.

Remote Care
Automate back-office scheduling workflows to reduce admin workload and give patients more control. Streamline validation, reminders, confirmations, and (re)scheduling to boost capacity and prioritise care based on clinical need.

Forms & Assessments
Reusable forms, complete with logic, calculations, and image uploads, let you collect relevant patient data along multiple care pathways, keeping clinicians informed and care data-driven.

Patient Communication
Deliver end-to-end communication that just works, With real choice for patients and simple, consistent tools for your teams, you can send the right message at the right time: clearly, confidently, and at scale.

Care Hub
Empower patients to take a more active role in their wellbeing by bringing together the best of traditional engagement, prevention, and supported self-management, all under one roof.

PIFU/DIFU
Feeling better shouldn’t mean being left in the dark. With PIFU, patients can request a follow-up when they feel they need it, no more automatic bookings “just in case”. That means patients stay supported, while you protect stretched clinical capacity.
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Automated (Re)Scheduling
Automate back-office scheduling workflows to reduce admin workload and give patients more control. Streamline validation, reminders, confirmations, and (re)scheduling to boost capacity and prioritise care based on clinical need.
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Patient Profile (Contextual Info)
By joining up systems, services, and settings, care gaps are closed at the source. Clinicians get the full context and the confidence to act on it.

Test Results
Patients access test and diagnostic results directly through the Patient Portal. No chasing. No bottlenecks. All in one place. Patients stay informed, and decisions can be made faster, with full patient context and without the tedious back-and-forth.

Direct Messaging
Connect with patients instantly through a single, streamlined inbox. Send updates and get the responses you need fast, without bottlenecks or telephone tennis. Close the communication loop and keep things moving.
Make every step count
Connected systems for a connected surgical journey
From referral to recovery, real-time data integration ensures every step of the patient pathway runs smoothly. Built on NHS standards, our platform connects pre-op systems, patient data, and clinical teams without the usual IT friction.
FHIR, HL7, and open APIs ensure seamless integration with PAS, EPR, and clinical systems.

Say goodbye to siloed emails and disconnected tools. Critical data flows securely and in real time.

Two-way syncing writes risk assessments back into care records, reducing duplication and saving admin time.

With 50+ years of NHS integration experience, we remove adoption barriers and fast-track go-live.
