Communicating with your patients should be as easy as talking to a friend. With real choice for patients and simple, consistent tools for your teams, you can send the right message at the right time: clearly, confidently, and at scale. We deliver end-to-end communication that just works.
Stop the chasing. Start the conversation
Too much NHS time is wasted answering the same patient questions. Our communication tools close the loop, keeping everyone informed, easing admin burden, and making patient engagement feel effortless.
- Cut call volumes with proactive updates
- Reduce inbound demand by sending messages before patients have to ask from appointment reminders and confirmations to delays and directions.
- Keep everyone in the loop, automatically
- Create a joined-up experience across referrals, letters, reminders, and results. One consistent flow, zero manual chasing.
- Start secure two-way conversations, fast
- Open private, patient-specific messaging to solve issues quickly, without compromising safety, speed or scale.
Reassure early. Engage throughout
Support patients from day one and reduce anxiety-driven contact
Keep patients informed and confident from referral to appointment. By communicating early and consistently, you reduce avoidable queries, increase attendance, and improve experience across care pathways.
Make contact early
Send welcome messages, referral confirmations, and first-touch updates to reassure patients and reduce inbound calls from the start.
Keep communication flowing
Provide timely, automated updates and check-ins throughout the waiting period. Reassured patients are more likely to wait well and turn up.
Omnichannel delivery
Deliver updates by SMS/RCS, email, portal, NHS App or even letter based on patient preferences without adding manual steps for staff.
Better communication leads to fewer missed appointments
Clear, timely updates from referral to arrival help patients feel supported, reduce confusion, and build confidence to attend. The result? Fewer DNAs, fewer avoidable calls, and smoother clinic operations.
Inform Every Step
Send welcome notes, directions, and reminders to reduce missed letters, avoid last-minute calls, and improve show rates.
Reduce Missed Slots
Keep patients engaged with timely, relevant updates that reduce DNAs and keep clinic flow on track.
Reduce admin pressures with smarter communication
Take the pressure off your teams. Automated reminders, real-time updates, and triggered messages keep patients informed, without the calls, chasing, or manual overhead.
Messaging Automation
Automate personalised reminders, confirmations, and rescheduling triggered by system activity or patient response.
Time Back for Care
With fewer patient calls, booking teams stay on track and clinicians get the context they need. Less chasing, more time for care.
Automating the booking centre
Engage thousands and act on responses in real time
Whether you’re filling short-notice slots or checking who still needs care, DrDoctor makes it easy to reach patients fast and receive actionable replies - securely, reliably, and at scale.
Reach at scale in seconds
Instantly send personalised, clinically approved messages to thousands. Perfect for filling clinics, managing cancellations, or sharing updates.
Frictionless two-way replies
Secure deep links mean patients can respond without logging in, reducing uncertainty and freeing up staff from unnecessary follow-up calls.
Smart follow-up, built in
Automatically flag non-responders and route exceptions for action. No more manual tracking or missed patients.