Appointments, letters and messages reach your patients in one place they open on a phone. They confirm, ask to move a date and answer forms without ringing, so your teams pick up fewer calls.
Your patients see one place, not four
When and where they are being seen, how to get there, and letters as soon as they are ready rather than whenever the post arrives. From the same place they confirm, ask to move a date or cancel it, and tell you whether they still need to be seen. Where you offer it, they fill in a form at home and join a video appointment.
Your team reads what comes back
Sending is the automatic part. Reminders carry when and where, how to get there, what to bring and anything to do first, timed to the appointment rather than posted six weeks early. Where you send a form beforehand, the answers go to the clinician who reads them. No computer decides anyone's care.
ON THEIR PHONE
Everything opens on their phone
Patients see everything about their appointment in one link. There is no app to download and no account to create. Patients open a link, and what they need is already there.
Three details and the patient is in
Last name, date of birth, postcode, matched against your PAS. No password to forget and no reset email at eleven at night.
Nobody has to say it twice
When things are scattered patients repeat themselves, so appointments, letters, messages and forms stay together. The gap between appointments is where people feel most on their own, and where you offer it they send symptoms or readings from home for someone on your team to read.
Nobody is left on digital only
A digital letter turns back into a posted one automatically if it is not opened, and goes straight to post when the appointment is close. Easy Read, large print and Braille are available, and Braille always goes by post. Some kinds of care are never sent digitally.
WHAT PATIENTS CAN DO
Ten things that need no phone call
Not every service offers all of them, so patients see what you have switched on. If something is missing when they look, it is worth checking whether it is on.
Their appointments
See when and where they are being seen, and how to get there.
Letters
See when and where they are being seen, and how to get there.
Messaging
Read messages from the team, and reply in the same place.
Reminders
Read messages from the team, and reply in the same place.
Forms & Assessments
Fill them in at home, in their own time, before they come.
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Changing an appointment
Ask to move it or cancel it, without ringing your team.
Video appointments
Where you offer them, join from the same place as everything else.
Test results
Where you offer it, see results once you have released them.
Coming back when needed
Where you offer it, ask for a follow-up instead of waiting.
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Their information
Appointment letters, care plans, when they're being seen next and by who. All in one place.