We help systems reduce backlogs by optimising capacity, improving access, and supporting patients to wait well. With one view of demand and clinical context across regions, you can prioritise effectively, reduce delays, and deliver on NHS recovery and productivity goals.
validate and manage your demand
Bring order to the backlog. Prioritise with purpose
Before you can reduce the backlog, you need to understand it. We turn static waiting lists into dynamic decision-making tools, helping you see who needs care, how soon, and where best to deliver it.
Understand true demand
Long waiting lists often lack clinical insight. We combine operational and clinical data in one view so you can prioritise who needs care, how soon, and where.
Prioritise with confidence
Quickly spot risk, urgency, and care needs. Allocate resources fairly, reduce variation, and prioritise patients with confidence.
Waiting Well
Turn waiting lists into wellness opportunities
Support patients between referral and treatment with targeted communications that inform, motivate, and help them take active steps to improve their health.
Engage early, support better outcomes
Share tailored guidance and preparation tools. Keep patients informed, reduce anxiety, and support health-promoting behaviours before treatment begins.
Turn passive waits into active progress
When patients know what to expect and how to prepare, they’re more likely to arrive ready, improving outcomes, reducing cancellations, and shortening recovery times.
Route smarter. Fill faster. Flow better
Smarter data and joined-up decisions help you move patients through the system efficiently from first referral to follow-up. Reduce missed slots, avoid unnecessary appointments, and use every clinic and care setting to its full potential.
Route care where capacity exists
Capture patient preferences early and safely redirect them across services from other hospitals to diagnostic hubs to community care. Maximise system-wide capacity and reduce bottlenecks.
Predict and prevent lost slots
Use real-time insights to spot likely no-shows and reallocate appointments in advance. Recover unused capacity before it disappears, and keep services flowing without last-minute gaps.
Reduce unnecessary follow-ups
Not every patient needs a face-to-face review. Use clinical insight to identify those recovering well, seen elsewhere, or no longer in need and release time back to the system.
Let patients request care when they need it
Not every patient needs a face-to-face review. Use clinical insight to identify those recovering well, seen elsewhere, or no longer in need and release time back to the system.
Workflow Automation
Scale sustainably, without stretching care teams
With staffing under pressure, scaling care must come from smarter ways of working. Automated workflows take care of the routine, so nothing’s missed, teams stay focused, and capacity unlocks without extra burden.
Automate routine tasks, end to end
From chasing responses to triaging outcomes, every patient action or inaction triggers the next step automatically, ensuring no delays, no duplication, and no patients slipping through the cracks.
Keep teams focused on care
Streamlined processes and fewer missed appointments mean staff time is used where it adds the most value - supporting patients, not managing logistics.
Before DrDoctor, we had to call patients multiple times before writing to them about their need for an appointment. Now we're able to validate thousands of patients in just a few clicks.
Richard Bell
Associate Director, National Elective Coordination Unit (NECU)
Related Case Study
Explore Case Study
Waitlist validation at scale to accelerate elective recovery across eight NHS Health Boards
NECU validated over 81,000 patients, contacted 4.4× more people in one-third of the time, and unlocked £3.57M in system savings.