Our platform asks the whole waiting list, fills the capacity that comes back and keeps it running, so elective care plans start from a list you trust.
THE PROBLEM
Recovery plans rest on unchecked lists
NHS England's productivity plan update of 4 February 2026 asks for 2% more a year from what trusts already run.
- Lists out of date
- Waiting lists get planned against before anyone has had the people to check them.
- Activity bought in
- Extra sessions and insourced weekends cost money every time, and stop when the money does.
- Silence in the wait
- Patients who hear nothing for months assume they are forgotten, and are harder to reach.
THE ANSWERS
Answers before the list is planned
We ask every patient whether they still need their appointment, at a scale phone calls and letters cannot reach.
What comes back
Whether they still want the appointment, whether anything has changed, and what date, site or travel they can manage, in their own words.
What your team does
Your team works the exceptions. Where the integration is live, the answer goes back into the record, so the list you plan from is the list the record holds.
Waiting Well
People wait better when they know where they are
Messages go out on schedule and tell people where they are, what happens next and what to do if something changes.
Why it matters
A patient who hears nothing for months assumes they have been forgotten, and is harder to reach when it matters.
Prep before treatment
The same schedule can carry guidance before treatment: what to expect, how to prepare and where to get help.
WHERE CAPACITY UNLOCKS
Capacity comes back from four places
A patient who could go elsewhere
Messaging asks if another site, another day or another way of being seen would work.
The slot that was going to sit empty
Smart Centre ranks patients by how likely they are to miss, so calls go where they matter.
The booking made when it is due
Scheduling Suite invites patients to book when the window opens, into live slots from your EPR.
Reviews when a patient needs one
311 patients were added to PIFU pathways in the NHS England Online Forms Pilot, freeing up scarce capacity.
HOW IT KEEPS RUNNING
Recovery that still runs next winter
Questions, chasers and routing run every day, and the exceptions reach your team in a work list. Delivery Partner redesigns the service with the people who run it.
Before DrDoctor, we had to call patients multiple times before writing to them about their need for an appointment. Now we're able to validate thousands of patients in just a few clicks.
Richard Bell
Associate Director, National Elective Coordination Unit (NECU)
Related Case Study
Explore Case Study
A 97% response across eight health boards
NECU validated waiting lists digitally across eight NHS Scotland health boards and more than 30 specialties. The response rate was 97%, and 72% of answers arrived in the first 24 hours.