mental health

Meaningful interactions, every step of the way

Turning anxious waits into wellness opportunities

In mental health, a wait isn’t just a delay,  it’s a growing gap in care. We help you stay connected from day one, so service users feel supported and prepared at each step. With timely engagement and smarter workflows, you can ease pressure, reduce risk, and deliver consistent care, without the strain.

Automation
Drive greater impact through automation
Increase productivity and reduce admin burden by automating routine, low-complexity tasks without increasing workforce capacity.
Smile
Empower service users to wait well and stay well
Onboard, engage and signpost service users to NHS-approved guidance and resources, helping them feel more in control and in the loop while they wait.
Numbers
Keep care data-driven and prioritised
Leverage complete patient data and joined-up engagement across entire pathways to keep care prioritised and clinicians informed.

Patient Engagement Solutions

Get up-and-running, fast

Just getting started? Get fast wins with tools that do the heavy lifting from day one - reducing DNAs, admin, paper costs, and improving access to care. From capturing PROMs assessments ahead of time to timely reminders, our core platform helps you fix the fundamentals without the faff.

patient portal

Accessible care, anytime anywhere

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ad-hoc builder forms and library

Capture critical information ahead of time

Form-Builder
digital letters

Save time, money and paper, from the get-go

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Simple tools. Small changes. Big impact

Small changes to work streams and patient comms can have big impacts mental health services, and have driven big cost savings across our clients in the last year.

31%
reduction in DNAs from timely appointment reminders
+4000
admin hours saved from simplified rescheduling request processes
3.1m
sustained cashable savings by switching to hybrid mailing

Help service users wait well, stay informed, and ahead

The time between triage and treatment is a powerful window to engage, support behaviour change, and improve overall health. With automated, personalised engagement and links to NHS-accredited resources, it’s more than just reassurance - it’s a teachable moment. Passive waits become active steps toward better health.

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Welcome, inform and update entire lists, in just a few clicks

Send automated welcome messages and updates to dynamic lists of service users, notifying them as soon as their referral has been received and enabling onboarding with the NHS App.

modernise your scheduling suite

Healthcare that fits around people’s lives, not the other way around

Outdated booking systems lock people into appointments that don’t fit. Our flexible scheduling adapts to your needs - whether that’s simple rescheduling options or a fully patient-led, automated suite. Clinics run fuller. Staff save time. Service users have a say in their busy schedules, and you stay in control.

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70% of appointments were self-booked within two hours via text, cutting manual calls and eliminating letters.
30% fewer DNAs in just six months, Trusts using smarter scheduling see real, measurable results.
50% less scheduling-related admin, real-time automation frees up staff for higher-value work.
95% of available slots filled. Clinics using HybridOS maximise capacity with ease.

supported self-management

Spot trends. Prevent setbacks

Instead of waiting for deterioration, track the signs and support service users earlier. Our tools shift the focus from treating sickness to preventing it, helping service users self-manage day to day, while you stay connected behind the scenes.

Help service users shape their own care journey.

Personalised, co-created care plans and structured docs, all in one secure, easy-to-navigate space. Help service users manage their long-term health independently, with confidence.

One profile. Every detail. Zero fuss.

Keep service users in-the-know with instant access to a their full health history. Test results, treatment plans and clinical notes, all at their fingertips. Give service users more clarity, confidence, and control over their health.

What gets tracked, gets improved.

Service user-led logs, diaries and symptom trackers. Get a full picture of a service user’s health status and the tools to act on it. while helping service user take a more active role in their own health and wellbeing.

NHS-approved resources, ready to use.

Gives service users access to regulated, easy-to-understand health information. Help them prepare, manage, and recover with confidence, while easing pressure on frontline services.

Image - One profile. Every detail. Zero fuss.

Interoperability built in, not bolted on

Built for interoperability, our solutions integrate seamlessly with major PAS/EPRs including Access Rio, EMIS and scheduling systems via FHIR, HL7, and APIs. With EPR write-back, there's no rekeying or double-handling - just faster value and up to 80% less reliance on IT.

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Image - Designed to flex

Designed to flex with your digital maturity

Whether you're starting out or scaling up, we meet you where you are and help you find the biggest opportunities for impact. Working closely with your teams, we identify quick wins and long-term gains, evolving with your digital maturity so you can scale at your pace, without starting over.

customer stories

Real impact. Real results. All from NHS teams like yours.



We’ve helped Avon & Wiltshire Mental Health Partnership reduce their DNA rate by 10.9%, which equates to 11,500 appointments recovered, equivalent to 479 extra clinic days every year.

Avon & Wiltshire Mental Health Partnership

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1,000+

Hours of clinical time saved by digitising the waitlist validation process in NHS mental health services.

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Keeping care prioritised at Tavistock & Portman Mental Health Trust

We’ve helped save over 1,000 hours of clinical time by validating waiting lists and removing more than 375 unnecessary appointments.

Ready to join-up care, free up staff, and support service users sooner?