From referral to recovery, consistent, connected engagement helps patients wait well, prepare confidently, and heal stronger. Every interaction is a chance to reassure, clarify, or connect, so make it meaningful.
Help patients feel informed, confident, and in control
By engaging patients early and keeping them involved throughout, you help them feel prepared, supported, and empowered at every step. Clear, timely communication helps them understand what’s happening, why it matters, and what comes next. That sense of clarity builds trust, reduces anxiety, and gives people the confidence to keep moving forward.
- No Apps, No Fuss
- We connect the dots behind the scenes so patients can see the full picture at their fingertips. Our web-based portal is simple and secure, no downloads, no sign-up process, and no smart device required.
- Frictionless Access
- Patients log in using just their name, date of birth and postcode, or directly via the NHS App. That’s it. From there, everything they need is in one place, appointments, messages, care plans, updates.
- Digitally Inclusive
- Always connected, always accessible. For patients who aren’t tech-savvy, we’ve got them covered too. SMS-based workflows make sure no one’s left behind. Less friction means better access to care.
DELIVER What good looks like
Make every step along the journey feel supported, not just scheduled
Each touchpoint along the patient pathway presents an opportunity for meaningful interaction, not a routine transaction. When engagement is timely, joined-up and coordinated, patients stay in the loop, teams stay informed and no one slips through the cracks.
Keeping patients at ease, right from the get-go
A wait for updates on a referral can quickly become an anxious one. eMeet & Greet keeps patients at ease, with automated onboarding, updates and engagement from the minute their referral is received.
Making patients active participants, not bystanders
Patients are invited to share details about their symptoms or situation through easy digital forms. Personalised updates let them know how that information is being used to guide decisions. Communication at this stage helps patients feel involved, not in the dark, and gives them the option to step back if care is no longer needed.
Turning waiting times into wellness opportunities
While they wait, patients get tailored resources to manage pain, prepare emotionally, and understand their care. If undergoing surgery, pre-op forms can be completed in their own time, reducing stress and confusion.
Timely reminders and flight-checks to avoid setbacks
Timely prompts guide patients through key steps before and after treatment, like medication changes or recovery checks. Digital forms track progress, flag issues early, and offer support where it’s needed most: at home.
Care when it’s needed, independence when it’s not
Once stable and suitable, patients can join a PIFU pathway, checking in only when support is needed. That autonomy gives them choice, without losing connection. It’s a more modern kind of care: flexible, responsive, and built around real life.
Built on A platform you can trust
More than a portal. A platform for care transformation
Designed to do more than manage appointments, HybridOS connects every touchpoint across the patient journey, driving better engagement, improving health outcomes, and unlocking real system efficiency.
Patient Portal
One simple, secure place to manage all aspects of care
Care Hub - Documents & Resources
Regulated, easy-to-understand health information.
Notifications & Reminders
Reminders sent exactly when they’re needed across every touchpoint
Digital Forms
Capture what matters. Action it faster
Data-Initiated Workflows
Let insights drive the next steps
Accreditations
Meeting the highest security standards for today's NHS
We know how important it is to keep your personal health information safe. That’s why DrDoctor meets and exceeds the strictest NHS and national standards for data protection and security. From how we store your data to how we handle messages, everything we do is designed with patient privacy in mind - and independently verified.
ISO 27001 Information Management Systems
Cyber Essentials Plus Certified
Data Protection and Security Toolkit (DPST) Standards Exceeded
Digital Technology Assessment Criteria (DTAC) Pass