Whether you’re aiming for quick wins or long-term transformation, we help reduce DNAs at every stage. From simple SMS reminders to predictive insights, DrDoctor connects the dots in care so patients show up, clinics stay full, and systems stay on track.
Automating the booking centre
Reclaim lost time through smarter scheduling
When managing an appointment is simple, patients follow through. With easier booking, flexible rescheduling, helpful reminders, and a clear sense of what to expect, attendance improves. Our scheduling tools give patients more autonomy, and you better visibility over demand. That means a smoother experience for patients, and fewer gaps for clinics.
Request Based Rescheduling
Patients request appointment changes via SMS/RCS, portal or NHS App instead of calling. Requests go to a worklist to be actioned, reducing DNAs, easing admin workload, and freeing up phone lines.
Automated (Re)Scheduling
Automate the booking centre in real-time underpinend by partial booking. Reduce admin load, increase attendance, and optimise capacity with smart, patient-led scheduling that adapts to clinical need.
PIFU/DIFU
Move the right patients to PIFU or DIFU pathways, and validate waitlists digitally to free up capacity. Reduce unnecessary appointments, shorten waits, and improve patient flow.
Targeted reminders increase attendance by 31%
When patients see the value in their appointment, they’re more likely to show up. Capturing symptom data and context needed ahead of time helps avoid wasted slots by triaging more effectively. Early engagement makes the appointment more meaningful, and more likely to be kept.
Pre-Appointment Forms
Support earlier triage, reduce avoidable appointments, and help clinicians focus on patients with the greatest need.
Targeted Reminders
Improve patient understanding and attendance, supporting DNA reduction and better use of clinical capacity.
Smart Centre
Predict and intervene early to reduce DNA’s before they happen
With predictive insights and real-time data, you can see who’s at risk of missing their slot and act quickly. HybridOS surfaces patterns, flags concerns, and helps you prioritise follow-up where it matters most, before care gets delayed.
DNA Prediction
Generate prioritised lists of patients most likely to DNA. Get a more holistic view of high-risk patients and proactively manage next-steps.
Automated voice
Communicate with these high-risk patients directly or amplify outreach efforts with automated, human-like calls to confirm a patient's attendance.
Clinic Optimisation
Leverage DNA insights to support real-time appointment capacity planning, enabling teams to see more patients without running premium-rate clinics.
Built for everyday NHS pressures
Practical DNA reduction tools for every pathway
HybridOS tackles the root causes of missed appointments through multichannel reminders, self‑service booking, automated triage, and data‑driven follow‑up, helping trusts cut DNAs, protect capacity, and improve outcomes across every service.
Tackling health inequalities through inclusive communication
Patients from underserved or digitally excluded groups are more likely to miss appointments. Multichannel messaging including SMS, paper fallback, and hybrid clinics helps ensure no one is left behind.
Keeping waiting patients engaged
Patients waiting months for care often disengage. DrDoctor uses automated wellbeing check-ins and triage to re-engage patients and prevent last-minute no-shows.
Making follow-ups more patient-led
Not every patient needs a follow-up. With PIFU and DIFU, patients check in only when they need to—freeing up slots and reducing unnecessary DNAs.
Replacing confusion with clarity
DNAs often happen when patients don’t understand what’s expected. Clear, timely digital reminders with personalised content help reduce confusion and increase attendance.
Engaging patients earlier to avoid missed slots
Pre-appointment forms and symptom checks help clinicians triage more effectively so patients see the right person, at the right time, and are more likely to attend.
Taking pressure off booking teams
Instead of relying on inbound phone calls, patients can manage appointments digitally. Admins save time, and patients gain more flexibility without long queues.