The new operating system for a new NHS. HybridOS powers our best-in-class tools, working in sync to enhance the human touch, not replace it. Services flow, patients stay engaged, and system-wide transformation sticks.
PRODUCT VISION
Right patient, right place, right time
Coordinated engagement isn’t just a courtesy, it’s a lever for better care. By guiding the right patient to the right place at the right time, services run smoother, pressure eases, and health outcomes improve. Transformation sticks when you get it right the first time - and HybridOS delivers you the tools to do so.
- The right patient
- Empower your clinicians and admin teams with full patient context and triaged data to prioritise who needs care most. No noise. No chasing. Just clarity.
- The right place
- Route patients to the right service first time, whether that’s in-person, virtual, or closer to home. Meet them where they are. Keep care accessible for all.
- The right time
- Automate engagement with patients before, during, and after care. Ensure timely access, reduce unnecessary delays and keep patient throughput flowing.
Introducing HybridOS
Right-size your digital transformation
Whether you need to fix the basics or reimagine the whole pathway, there’s a bundle built for where you are now, and where you’re going.
Data-led Care
Turn disconnected inputs into clear, actionable insight for less chasing, and clinically-approved next steps. From triage to discharge, make smarter use of admin and clinical time, safer outcomes, and the right care, first time.
Accessing Care
Give patients the flexibility to book care when it works for them, safely and efficiently. Improve access to care, keep teams in sync, and reduce unnecessary appointments. Fewer delays, smoother pathways, and a clearer shift to proactive, data-driven care.
Coordinating Care
Know who’s coming, and act fast when they’re not. Make it easy for patients to confirm, reschedule, or send a message, fast. Get the visibility and control to keep clinics running smoothly.
Core PEP
Simple tools that do heavy lifting from day one. Reduce DNA and admin time, cut print costs, and improve patient access. Timely reminders, online forms, digital letters and more - to help you fix the fundamentals without the faff.
Smart Centre
AI-powered insights, smart outreach, and behind-the-scenes automation to predict DNAs, reduce no-shows, and keep schedules full - without adding pressure to your teams.
Care Hub
Instead of waiting for deterioration, track the signs and support patients earlier. Supported self-management tools to shift the focus from treating sickness to preventing it, helping patients self-manage day to day, while you stay connected behind the scenes.
Let clinical insights drive the next steps
Put your patient data to work. Form responses or test results are reviewed before triggering the next step automatically. From self-booking to review requests, patients are guided through the right pathway. No manual tracking, no unnecessary follow-ups, and full clinical oversight at every stage.
Faster results, fewer delays
Patients access test and diagnostic results directly through the Patient Portal. No chasing. No bottlenecks. All in one place. Your clinicians stay ahead, patients stay informed, and decisions can be made faster, with full patient context and without the tedious back-and-forth.
Capture what matters, action it faster
Collect PROMs, screenings, and post-op tracking before patients arrive, with real-time submissions that flow into clinical systems. Built-in logic ensures forms go out at the right moment, saving clinic time and reducing duplication. Structured EPR write-back keeps records accurate and complete.
Act fast on newly available slots.
To keep your flow of care moving, See Me Sooner helps fill late cancellations with patients happy to be seen earlier, avoiding that cancellation from going to waste. Automatically offering earlier slots cuts your average wait by 15 days.
Patient-powered booking. Data-driven. Clinically safe
Modern scheduling for a modern NHS. Take control of clinic capacity with automated, patient-powered booking workflows that reduce admin, cut delays, and make every slot count.
Live slots surfaced from your EPR.
Patients book directly into live clinic slots pulled from your EPR, so there’s no manual matching or need to hold back slots for admin teams.
patient initiated follow-up (PIFU)
Follow-up appointments when they’re needed, not by default
Feeling better shouldn’t mean being left in the dark. With PIFU, patients can request a follow-up when they feel they need it, no more automatic bookings “just in case”. That means patients stay supported, while you protect stretched clinical capacity.
Flexible eligibility lists
Ensure only suitable patients can submit a request and are automatically off-boarded when their eligibility expires.
Specialty-specific request rules
Decide on how many requests you want patients to be able to make based on patient and speciality needs.
Data-driven, prioritised care
Our Reporting Dashboard makes reporting easy by providing a detailed overview of PIFU activity over time.
Rescheduling made simple, for when life gets in the way
For when life inevitably gets in the way, your patients’ healthcare shouldn’t suffer. Give eligible patients the freedom to rebook while your team stays in control. Less admin. Fewer no-shows. No wasted slots.
Know who’s coming, and who isn’t
Patients can confirm appointments via SMS or through the Patient Portal, giving your teams clear oversight of who’s attending and who’s not. No more clogging up phone lines with manual chasing. Fewer no-shows.
One inbox. Two-way messages. No more phone tag
Collect PROMs, screenings, and post-op tracking before patients arrive, with real-time submissions that flow into clinical systems. Built-in logic ensures forms go out at the right moment, saving clinic time and reducing duplication. Structured EPR write-back via HL7 and FHIR keeps records accurate, consistent, and complete.
Smart Centre
Predictive, data-driven capacity planning
Wasted slots aren’t inevitable, they’re preventable. With a real-time view of clinic capacity, predictive tools, and automated outreach working in the background, you can stop no-shows before they happen. Predict DNAs, intervene earlier and stay ahead of changing demand, without increasing staff workload.-
Clinic optimiser
Create capacity, in an instant
dna predictor
Predict DNAs. Prioritise outreach
automated calls
Smarter calling, quicker interventions
Care hub
Prevent illness, don’t just treat it
Instead of waiting for deterioration, track the signs and support patients earlier. Our tools shift the focus from treating sickness to preventing it, helping patients self-manage day to day, while you stay connected behind the scenes.
Care plans and documents
Help patients shape their own care journey
phr health records
One profile. Every detail. Zero fuss
Trackers and diaries
What gets tracked, gets improved
resource library
NHS-approved resources, ready to use
pathways
Automate what slows you down. Make clinical pathways flow smarter
Connect and automate key touch-points across clinical and operational pathways, from referral to discharge. Reduce admin bottlenecks, keep clinicians informed, and ensure no patient slips through the cracks.
CORE PEP
Simple tools that do heavy lifting
Our core platform lets you fix the fundamentals, without the faff.
Award-winning Patient Portal
Patients log in using just their last name, date of birth, and postcode. No registration, downloads, or passwords. Simple, secure access for everyone, anytime and anywhere.
Request-based rescheduling
Let patients request appointment changes in a few clicks. Review requests before actioning in PAS/EPR. Patients feel supported and fewer appointments go to waste.
Ad-hoc forms and library builder
Custom builder and reusable forms, complete with logic, calculations, and image uploads. Collect and review patient responses along multiple care pathways.
Reminders and notifications
Appointment reminders sent via SMS, email, or NHS App. Fully customisable, automated, and delivered at pace and scale.
Digital letters
Deliver quick, sustainable cash savings with hybrid mailing. Automated fallback printing settings ensure patients always stay informed, online or offline.
Video consultations
Deliver on commitments to provide remote, accessible care at scale with secure video appointments. Launch directly from your EPR with no extra platforms or overhead.
A consistent digital front door for everyone
Millions already use the NHS App, so we’ve made it even easier for them. With our NHS App integration, patients have another access point to their care. It’s a familiar way in, and another way we’re making access simpler for everyone.
Integrations
Built to work with your existing infrastructure
Designed for NHS infrastructure, HybridOS avoids long-winded change programmes with rapid deployment, low-code integration, and real-time data exchange. It fits around your existing systems to enable faster go-lives and future-proof, standards-based interoperability.
Go live in weeks not years
Pre-built adapters and hands-on support from our integration team mean you’re up and running quickly. We scope your workflows, align with local infrastructure, and reduce the lift on your internal teams.
HL7, FHIR or API - your choice
Core PEP connects with your PAS, EPR, RIS, and partner systems using the standards that suit you best. Whatever your setup, we make it work.
Eliminate data silos
With real-time updates across systems, you eliminate disconnected data. Everyone sees the same information, in the right place, at the right time with your EPR being the single source of truth and master record.
Full interoperability, without the rip and replace
You don’t need to overhaul your tech stack. Core PEP works with what you already have, modernising patient engagement without disrupting your existing systems.