Reminders, confirmations, validation and rebooking go out without anyone sending them, and patients confirm or move from the message. That quiets down the phone lines.
Staff Portal
The list, the replies and the exceptions sit in one place
Your team works from the staff platform, not a spreadsheet beside the PAS. Replies land against the right patient, and the work that needs a person sits in a worklist rather than an inbox.
Homerton took 5,500 calls off its phones
When a patient can change or cancel from the message, they do it instead of ringing you. The request arrives against the right patient, not as a voicemail.
Four parts of the week change
You can switch them on one at a time, in one service, and see what changes first. Patient communications are included as standard, so the next one never adds to the SMS bill.
WHAT SITS BEHIND IT
Your trust adds these a step at a time
Communications can go first. It runs from a patient list rather than an interface, so a service can go live while the integration work goes on.
Core Communications
Reminders, letters, appointment viewing, confirmations and change requests.
Voice Agents
A caller that books, reschedules and answers routine questions by phone. Your teams take the ones that need them.
Administrative Workflows
Validation, outreach, routing and timed reminders, running in the background.
Pathway Transformation
Forms and PIFU, so pathways follow what patients report, not the calendar.
Answers come back routed
Every answer is routed, and the ones that need your team land in the worklist without anyone sorting them. Clinical questions go to a clinician, every time.
Your team changes the wording and the rules
Wording, timings, routing rules and the questions on a form are yours to change, without raising anything with us or your IT team.