USE CASE | REDUCE COSTS
Smaller print bills, time back
Letters patients take digitally stop being printed and posted, so the saving shows on a line finance already watches, and clinic and admin time comes back too.
THE PROBLEM
Savings that never reach a budget line
The print bill keeps arriving, and the time saved rarely shows up anywhere finance can see it.
- Print still gets posted
- Letters still get printed, stuffed and posted when patients could take them digitally.
- Time on the phone
- Calls to confirm, move or cancel an appointment take admin time from other work.
- Time with no price
- Clinic time comes back, but rarely as a figure anyone can show the board.
WHERE IT COMES OFF
The money comes off in four places
Trusts usually start with digital letters, because that is where the invoice moves first.
Letters that skip the post
With Core Communications, letters go to patients digitally, with paper kept for those who need it. The print bill falls with each one.
BEYOND THE PRINT LINE
The bigger saving is in how work runs
Repetitive tasks at every touchpoint set how many people a service needs. Trusts that spent more on management consultants became less efficient, by 3.5 to 8% in a follow-up study.
Scheduling Suite
Patients book and rebook into live slots, so a clinic change stops meaning a call to every patient.
Pathway Transformation
Forms, PIFU and automated write-back, so pathways respond to what patients report.
CAPACITY RELEASED
Released capacity buys more activity
When follow-ups happen on need rather than by convention, the slots that come back go to patients who have not been seen yet.
THE BUSINESS CASE
The business case, built with your finance team
A standardised benefits calculation on your activity, prices and assumptions, with the realisation work included.
What goes into it
Letter volumes, print rates, appointment volumes, the cost of a missed appointment and what chasing costs.
What the gap costs
Waiting list initiatives, insourced sessions and agency cover are what a service pays when it cannot act on the record.