Use Case - Reducing Costs

Cut avoidable costs now. Prevent bigger ones later

Meaningful savings start by first tackling the immediate symptoms of your biggest cost drivers. Get quick, sustained wins from day-one by nailing the fundamentals, then reinvest to tackle the root causes. Build a system that runs leaner, smarter, and more financially sustainable.

Image - Reducing Costs

Stop the bleed. Treat the cause

When pressure’s high, short-term savings matter - but they’re just the beginning. Start by tackling the most visible cost drains. High DNAs, admin bottlenecks, paper waste. Free up cash, fast.

As adoption grows, so do the returns. Reinvest to address the deeper drivers: poor coordination, preventable demand, and inefficient work streams. Each step toward solving the root causes leads to sustainable, system-wide savings.

Pound
Immediate cash-releasing savings
Go paperless, automate admin, and eliminate low-value tasks. Starts saving from day one, cutting operational costs without cutting corners.
Reduce
Reduced financial risk profile
Fewer DNAs and avoidable follow-ups reduce exposure to costly penalties. Keep performance targets on track while easing the strain on stretched teams.
Increase
Scalable value, not creeping costs
When access is seamless, adoption is natural - processes become streamlined and workloads lighten. Our model delivers value that compounds as you scale.

How engagement links to the bottom line

The hidden costs of lower adoption

By removing barriers in the sign-up process, teams can reach and digitally engage a larger volume of patients, driving higher adoption rates. With more patients engaging digitally as you grow, the more positive impacts on the Bottom Line.

Cashable Savings (£)

Image - Savings Graph

Non-cashable Savings (£)

Image - Savings Graph2

Get fast wins with tools that do the heavy lifting

Get the basics done right,  first time. Reduce high DNAs, admin bottlenecks, paper costs, and drive digital adoption. Get it right at the entry point. Fix the fundamentals, without the faff.

Image - drive adoption

Better adoption, bigger savings.

When access is effortless, more patients get on board. By removing sign-up barriers, our Patient Portal allows teams to reach and engage a wider audience digitally. More patients online and informed means lower DNAs, phone tag and costly paper-trail.

Small changes. Big impacts

Over the past year, smarter processes and work streams have tackled multiple cost drivers across key pressure points.

31%
reduction in DNAs from timely appointment reminders
+4000
admin hours saved from simplified rescheduling request processes
3.1m
sustained cashable savings by switching to hybrid mailing
Image - Replace rigid tools with responsive systems

With the basics nailed, dive deeper

Take a deeper look under the hood. Repetitive, low-complexity tasks across each touchpoint in the care journey eat up time, inflating the number of staff you need to meet existing demand. As a result, clinic flow stalls, and teams are left firefighting costly admin.

robot
Pathway automation

Automate what slows you down. Streamline tasks across the end-to-end patient pathways, not just parts of it.

CalendarCheck
Smarter scheduling

Offer, fill, and reshuffle slots based on actual demand. Clinics run fuller. Staff save time. Patients get a say in their schedules.

Shift capacity to increase new patient activity levels

Leverage complete patient context and smarter triage to safely reduce unnecessary follow-up volumes. Shift this freed-up capacity to unlock higher levels of new patient activity. Hit elective targets, keep care prioritised and turn clinical efficiency into new income.

case-study-card
Image - Predict and prevent

Prevent the real cost drivers before they snowball

DNAs don’t just waste time, they ripple costs across the system. With as many DNAs as patients on the waiting list, they’re a hidden drain on capacity. Predict no-shows, keep clinics full, and give patients tools to manage their health on their own, easing pressure on the system.

first-aid
Patient empowerment

Give patients the tools to manage their own health independently, reducing pressure on GP, A&E and system-wide services.

Brain
Predict and prevent

Predict and intervene with likely no-shows before they happen. Fill slots proactively and avoid last-minute disruption.

Avoid fines. Hit targets. Keep care on track