Move towards a mutually agreed appointment with your patients
Provide your staff with the tools they need to maximise booking efficiencies
Give your patients the choice to recieve their appointment information digitally
Make sure patients are being referred to the correct clinics at the appropriate time
See patients based on need, not the care they’re scheduled to recieve
Collect patient and clinician information digitally to improve care
Insights, news and views from the team. Just what the doctor ordered
See how Trusts like Guy’s and St Thomas’ are using DrDoctor to transform patient engagement
As your integration partner, we have the technology, expertise and governance to ensure your success
Stories from inside DrDoctor. No fluff or sales pitches. Just quality information and insights
DrDoctor recognition in the press and awards
Learn how together we've reduced DNA rates by 17%, generated £2.6 million in financial savings and achieved a 91% patient satisfaction rating
saved in year 1
of implementation
reduction in
DNAs
Guy's and St Thomas' NHS Foundation Trust is an NHS foundation trust of the English National Health Service, one of the prestigious Shelford Group. It runs Guy's Hospital in London Bridge, St Thomas' Hospital in Waterloo, Evelina London Children's Hospital and community services in Lambeth and Southwark.
London
1,472,974
Missed appointments represent a significant burden to healthcare budgets. The average ‘did not attend’ (DNA) rate across the NHS is 6.7%; however, significant variation can be observed. In 2015, Guy’s and St Thomas’ NHS Foundation Trust observed a DNA rate of 13.5% and partnered with Dr Doctor to reduce this by implementing their innovative outpatient scheduling and booking platform. The overall rate has reduced by 17.2%; Guy’s and St Thomas’ NHS Foundation Trust has estimated a £2.6 million financial benefit in the first year and 91% of patients would recommend the service. This case study describes the onboarding process for DrDoctor’s platform across Guy’s and St Thomas’ NHS Foundation Trust, the benefits delivered and next steps for the partnership.
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