Salford Royal rolls out Digital Letters with DrDoctor

Learn how together we've rolled out a digital letters solution built to drive patient uptake and reduced printed letters by 67%


reduction in printed
appointment letters


opted to go paperless
for future communications 
About Salford Royal

Salford Royal NHS Foundation Trust has formed a new healthcare organisation by combining with Pennine Acute Hospitals NHS Trust. The new organisation, to be called the Northern Care Alliance NHS Group will have 17,000 staff covering Oldham, Bury and Rochdale, Salford and North Manchester.



Annual Appointment volume



Salford Royal (SRFT) recently merged with Pennine Acute Hospitals to form The Northern Care Alliance Group (NCA). The NCA Group provide a range of healthcare services to five hospitals and associated services – Salford Royal, The Royal Oldham Hospital, Fairfield General in Bury, Rochdale Infirmary and Northern Manchester General Hospital. 

SRFT is focused on developing new ways of working that will ensure patients receive consistently high standards of care so that patients, no matter where they are treated, will experience a high standard of personalised care. SRFT identified accessible information and digital communication as two key areas to focus on in order to achieve part of this objective, and partnered with DrDoctor and Synertec to implement their Digital Letters solution.

"The combined solution empowers users to communicate with patients faster, through their preferred channels, and in the formats that best suit them."

 Naheed Nazir, Associate Director for Inclusion & Engagement, Northern Care Alliance


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