State of NHS Outpatient Scheduling

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State of Outpatient Scheduling

The way we schedule care in the NHS needs to evolve - to work better for patients, for booking teams, and the system around them.

We're exploring how outpatient appointments are currently managed across the NHS, and where leaders are experiencing friction or momentum for change.

Register your interest below to be the first to find what we uncover.

What's inside?

Insights from patient voices, leaders across the NHS, and booking-model data from 70 trusts - revealing what’s working today, where challenges remain, and how services can move forward with confidence.

What patients and leaders told us: Insights from over 5,000 patients who missed an appointment, and feedback from almost 40 NHS operations and clinical leaders.

What the booking model data shows: Analysis from booking model data across 70 NHS trusts, and the impacts of rescheduling volumes and appointment notice periods.

How to move forward with confidence: Practical guidance from those who've made changes, what metrics move first, and the role of automation in sustaining and scaling change.