Our eMeet and Greet workflow ensures patients are promptly welcomed after the point of referral, their details confirmed, and are encouraged to engage with the NHS App.
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emeet and greet
Keep patients at ease from the get-go
Patients waiting to hear back about their referral often feel uncertain, which makes for a stressful experience even before care begins. eMeet & Greet keeps patients at ease by providing timely updates and consistent engagement from the moment a referral is received.
- Personalised from the first touch
- Trigger personalised welcome messages upon referral receipt to reduce patient uncertainty and drive early engagement.
- Smarter capacity planning, faster care
- Capture patient preferences upfront, including willingness to travel. Match patients to the right service sooner and reduce waiting times.
- Designed for digital inclusion
- Encourage patients to use the NHS App and generate automated calls to access those with limit digital access.
Related pathways
Category
eMeet and Greet
The eMeet & Greet workflow ensures patients are promptly welcomed after referral, their referral details are confirmed, and are encouraged to engage with the NHS App.
Waiting List Validation
The waiting list validation workflow helps validate waiting lists by confirming with patients whether they still require treatment or wish to cancel their appointment.
Category
Waiting Well
The Waiting Well workflow provides patients with support, education, and guidance during their wait for treatment, reducing health deterioration and anxiety.