Our waiting list validation workflow helps validate and triage waiting lists at scale. Automate patient check-ins to confirm care need and validate demand. Save time, paper, and resource with secure, digital outreach.
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Automate routine validation processes, at scale and pace
Validating patient need is a critical step in managing elective recovery - but manual approaches can create bottlenecks and increase admin load. Our waiting list validation workflow digitises the administrative processes from end-to-end, making it faster, safer, and easier to scale.
- Personalised, cohort-based messaging
- Tailor messages by specialty, age, appointment type, and status - improving relevance, clarity, and response rates.
- Automated engagement and access
- Automatically send forms at scale to validate demand, triage waiting lists and priortise delivery of care.
- Review responses to validate and triage
- Review responses at scale and action updates in the staff portal - all with seamless write-back into the PAS/EPR.
Related pathways
Category
eMeet and Greet
The eMeet & Greet workflow ensures patients are promptly welcomed after referral, their referral details are confirmed, and are encouraged to engage with the NHS App.
Waiting List Validation
The waiting list validation workflow helps validate waiting lists by confirming with patients whether they still require treatment or wish to cancel their appointment.
Category
Waiting Well
The Waiting Well workflow provides patients with support, education, and guidance during their wait for treatment, reducing health deterioration and anxiety.