Our Waiting Well workflow provides patients with support, education, and guidance during their wait for treatment, reducing health deterioration and uncertainty.
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While patients wait, their health shouldn’t stand still
With access to tools, education, and check-ins, patients stay informed, confident, and in the best shape for treatment. From symptom tracking to personalised advice on mental health, nutrition, and physical activity, they’re more engaged, recover better, and are less likely to cancel or be readmitted.
- Supported self-management tools
- Deliver condition-specific resources tailored to individual needs, from smoking cessation and mobility support to nutrition advice.
- Symptom trackers and lifestyle monitoring
- Allow patients to self-monitor symptoms and lifestyle factors like anxiety, smoking, or physical activity.
- Holistic support and shared decision-making
- Route patients to local services - exercise groups, financial advice - and support informed choices based on risks, benefits, and preferences.
Patients with the knowledge and confidence to self-manage make 19% fewer GP visits and 38% fewer A&E trips
Spot the signs earlier and support patients before deterioration begins. Our tools shift care from treating illness to preventing it, keeping patients in control and clinicians with the full-picture.
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eMeet and Greet
The eMeet & Greet workflow ensures patients are promptly welcomed after referral, their referral details are confirmed, and are encouraged to engage with the NHS App.
Waiting List Validation
The waiting list validation workflow helps validate waiting lists by confirming with patients whether they still require treatment or wish to cancel their appointment.
Category
Waiting Well
The Waiting Well workflow provides patients with support, education, and guidance during their wait for treatment, reducing health deterioration and anxiety.