Different systems for letters. A switchboard for calls. Bulk SMS with no reply path. No visibility on which channel actually reaches the patient. Every gap is a missed appointment, a wasted slot, or a patient lost to follow-up.
Trusts spend more on staff to handle calls, manage waiting lists and chase patients who never pick up. Replace those staff with a robot and you'll save a little. Fix the system underneath and you'll save a lot more.
Our agentic voice is connected to your booking rules, your pathways, and your clinical systems - so every call that doesn't need a human doesn't get one. And the ones that do, get a better one.
WHAT THE PATIENT HEARS
WHAT'S HAPPENING
CONVERSATION
SYSTEM ACTIVITY
Clinical decisions stay where they belong - with people. Every automated action is logged, every escalation creates a task with the full context attached, and your teams keep the right to set rules, review exceptions, and override.
The platform handles volume. Your team handles judgement.
Built on over a decade of NHS integration. 20+ EPR and PAS systems connected. DTAC-aligned. ISO-certified. The compliance the NHS expects, baked in - not bolted on.
Our agentic comms platform integrates every key patient communication channel - each with a clear role in the orchestrated journey.
Patients confirm or reschedule with a reply. Responses are understood and routed automatically. If SMS doesn't land, the platform knows - and escalates.
Letters dispatched digitally to the patient portal, with automated print fallback for patients who need post. Every letter tracked from send to open.
Patients ask questions, get updates, or flag concerns - all within the platform. Staff respond from a unified inbox. Threaded, auditable, no phone tag.
Push notifications, appointment details, forms, and results -all delivered through the channel patients already know. Data flows back to the EPR.
Per-fragment SMS, print costs, call handling - every channel is a separate bill that rises with volume. A fixed annual licence covers everything. We optimise the platform. Your cost stays flat.
Agentic Comms is one layer of HybridOS - the part that makes patient contact work. Get this right and the rest of the operating system is ready when you are.
Know what's available and who needs it. Automated scheduling surfaces the right slots for the right patients - prioritised by clinical need, RTT status, and real-time capacity. Fewer wasted slots. Shorter waits.
Reach patients on the right channel at the right time. SMS, voice, letters, NHS App, two-way messaging - orchestrated intelligently, with clinical safety rules built in and your team in control of every escalation.
Capture what matters and act on it. Patient responses, clinical data, and structured outcomes trigger the next step automatically - a follow-up, a triage, or an escalation to your team. Hybrid Pathways, built to scale.