Different systems for letters. A switchboard for calls. Bulk SMS with no reply path. No visibility on which channel actually reaches the patient. Every gap is a missed appointment, a wasted slot, or a patient lost to follow-up.
When a call needs a human - a clinical judgement, a complex query - it creates a task automatically, routed to the right person with full context already attached. Your team stays in control of what matters most.
Your channels each connect to your clinical systems separately, on their own terms. We connect them all through a single integration layer. One view of the patient. One place things get updated.
Our agentic communications platform integrates every patient communication channel - each with a clear role in the orchestrated journey.
Patients confirm or reschedule with a reply. Responses are understood and routed automatically. If SMS doesn't land, the platform knows - and escalates.
Letters dispatched digitally to the patient portal, with automated print fallback for patients who need post. Every letter tracked from send to open.
Patients ask questions, get updates, or flag concerns - all within the platform. Staff respond from a unified inbox. Threaded, auditable, no phone tag.
Push notifications, appointment details, forms, and results -all delivered through the channel patients already know. Data flows back to the EPR.
Traditional per-fragment billing means your costs rise with every message - even when the messages aren't working. We replace fragment pricing with a fixed annual licence.
