Core PEP connects the dots between your teams, services, and patients. Every form, message, and booking lands where and when it should. With one connected system, you can shrink bottlenecks, ease admin pressure, and support your care teams to act faster, safely.
We didn’t just lead on patient engagement. We set the standard
We pioneered joined-up patient engagement in healthcare systems so staff stop chasing info across disconnected systems. No juggling calls, missed messages, or repeat questions. Patients get instant clarity, in formats that work for them. Appointments run smoother. Admin backlogs shrinks. Everyone wins.
- >78% Reach rate
- Our frictionless sign-on model removes barriers in the sign-up process. With higher volumes of patients to reach and engage digitally, your adoption rates soar.
- Reduce DNAs by 31%
- Foundational engagement tools like SMS Reminders bring lasting impact quickly, improving DNA rates by 31% within weeks of go-live.
- Sustained cash savings
- Our hybrid mailing solution delivers quick, sustained cash releasing benefits, with print-avoidance rates as high as 87%.
Our award winning, web-based Patient Portal
When access is effortless, more patients get on board. By removing sign-up barriers, our Patient Portal allows your teams to reach and engage a wider audience. Boost engagement, drive adoption, and deliver long-term digital shift and literacy at scale
No apps, no passwords, no fuss
Not everyone has an email or smartphone. Patients log in using just their last name, date of birth, and postcode. No registration, downloads, or passwords needed. All credentials are pulled from secure integrations with your hospital’s PAS. Access is simple, safe, and seamless.
Request based rescheduling
Healthcare that fits around patients’ lives, not the other way around
When life gets in the way, let patients request appointment changes in a few clicks. Review requests before actioning in PAS/EPR. Patients feel supported, teams stay in charge and fewer appointments go to waste.
Flexibility you can rely on
Whether through SMS or the Patient Portal, patients can easily request changes that fit around their lives, improving the experience without increasing workload.
Oversight for busy teams
Manage reschedule and cancellation requests directly in the Staff Portal before updating your PAS or EPR. Get a better view of shifting clinic capacity and keep calendars running smoothly.
Choice drives commitment
When patients have a say in their care, they’re more likely to show up. Empowering choice builds trust, reduces no-shows, and makes every appointment count.
Video Consultations
Video that brings care closer to home
Deliver on commitments to provide remote, accessible care at scale with secure video appointments. Launch directly from your EPR with no extra platforms or overhead.
Patients get clear notifications, join from any device, and receive the same clarity and connection as they would in person. Supported by virtual waiting rooms, live chat, and screen sharing.
Ad-hoc forms builder and library
Capture critical information ahead of time with digital forms
Reusable forms, complete with logic, calculations, and image uploads, let you collect relevant patient data along multiple care pathways, keeping clinicians informed and care data-driven.
Build in minutes
Fully customisable and aligned with the NHS design system, questions can include logic, calculations, clinical coding and images, and be repurposed across multiple forms for future use.
Distribute at scale
Send forms to individual or entire patient lists in just a few clicks, with structured write-back and clinical coding into EPR and other hospital systems.
Review in one place
Quickly analyse form responses via the Staff Portal to determine clinical risk on waiting lists, inform CIFU/PIFU decision making and unlock clinical depth at scale.
Notifications & Reminders
Keep appointments on track, automatically
Reminders sent exactly when they’re needed, via SMS or email, fully customisable, fully automated. Whether it’s a booking confirmation, reschedule notice, or clinic update, notifications are delivered at pace and scale. DNAs drop. Confidence climbs. Clinics stay full. And patients feel prepared, not forgotten.
Digital letters
Letters that land without the paper chase
Send digital letters faster and cheaper. Print fallback kicks in automatically when needed, so every patient stays informed and every message is tracked. With up to 87% digital uptake, you’ll cut print costs, save admin time, and reduce confusion.
Integrations
Built to work with your existing infrastructure
Designed for NHS infrastructure, Core PEP avoids long-winded change programmes with rapid deployment, low-code integration, and real-time data exchange. It fits around your existing systems to enable faster go-lives and future-proof, standards-based interoperability.
Go live in weeks not years
Pre-built adapters and hands-on support from our integration team mean you’re up and running quickly. We scope your workflows, align with local infrastructure, and reduce the lift on your internal teams.
HL7, FHIR or API - your choice
Core PEP connects with your PAS, EPR, RIS, and partner systems using the standards that suit you best. Whatever your setup, we make it work.
Eliminate data silos
With real-time updates across systems, you eliminate disconnected data. Everyone sees the same information, in the right place, at the right time with your EPR being the single source of truth and master record.
Full interoperability, without the rip and replace
You don’t need to overhaul your tech stack. Core PEP works with what you already have, modernising patient engagement without disrupting your existing systems.
One platform, endless use cases
No two pathways are the same. Whatever the need, our platform flexes to fit around you. One platform, but endless applications, all designed to remove friction for your teams, keep clinicians informed and patients in the loop, at every touchpoint.
Patient Engagement
From referral to recovery, automate personalised patient engagement across pathways. Keep patients informed, prepared, and connected at every step.
Reduce DNAs
Reduce DNAs with tools for everyone; from timely reminders to predictive AI insights. Keep clinics full and systems in sync to stay ahead of no-shows.
Remote care
Offer patients greater flexibility with care they can access remotely. Reduce face-to-face demand, freeing up time and space for those who need it most.
Scheduling
Transform scheduling from default to patient-led and automated. Data-led booking tools with fallback options to empower patients and drive admin productivity.
Perioperative
Connect and automate touchpoints from referral to recovery with workflows and personalised engagement. Reduce delays and cancellations, improve surgical readiness.
Create capacity
Unlock existing capacity to see more patients faster - without running premium rate clinics. Align schedules, reduce friction, and improve care access.
Reduce waiting lists
Validate, triage, and stratify waiting lists at scale. Understand clinical risk, prioritise care delivery, and reduce unnecessary appointments.
Patient Communication
Communicate with patients easily and at scale. Send the right message at the right time with simple, consistent tools that just work. No chaos, just clarity.
Reduce costs
Achieve sustained cost savings by fixing key drivers. Get quick wins from day one, then build a leaner, smarter, and financially sustainable system.
Elective recovery
Reduce the elective backlog sustainably by optimising capacity and access. Prioritise demand with clinical insight to meet NHS recovery and productivity goals.