What is DrDoctor?

DrDoctor is a Patient Engagement Platform used by over 10 million patients across the UK. We partner with over 30 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care.  
 
If your hospital uses DrDoctor, you can access the patient portal using any smartphone, computer or tablet. There’s no need to sign up for an account or download any software, all you need to do is follow the secure link sent by your care provider or visit www.nhs.my and you can start managing your care online.  

Frequently asked questions

Having trouble logging into your patient portal?

When you log into the portal, we check the details you enter against hospital records. If you can’t log in using your current surname, date of birth and post code then it’s best to contact your hospital directly and make sure their records are correct and up to date. You can find their contact details on their website, on a recent letter, or to locate the contact details of your hospital, by clicking the "I can't sign in" on the Patient Portal. Alternatively, you can find the contact details for every NHS Trust here.
 
The hospital always remains in control of your data so unfortunately we cannot update their records on your behalf. Once they have updated them for you then you’ll be able to log in to the portal. 
 
If you have logged in before but can’t now then the hospital may have stopped sending us your data for security reasons. Contact support@drdoctor.co.uk and we can let you know if that’s the case. 

What do to if you can’t read your letter online

Don’t panic! Just reply PRINT to your text message or request paper copies on the settings page of the Patient Portal. Most hospitals we work with will send you a paper copy within a few days as a backup if you don’t read it online. If you don’t get a copy in the post then we recommend calling the hospital and asking them to resend it as sometimes they can get lost in the post. 

How to manage your appointments

 You can normally view information about your appointment by logging into your Patient PortalYou can request to change or cancel appointments on the Patient Portal or by replying to your text message reminders. Some requests need hospital approval so it may take about a day for you to hear if your appointment has been changed. 
 
If you want to check any details about the appointment and can’t find the information you need in your letter or on the portal, then please contact them directly. You can normally find their phone number on any letter or text messages you have received. Unfortunately we can’t change, cancel or confirm appointments on your behalf. 

How to update your contact information

All your healthcare data, including your contact information, is managed by your hospital, not DrDoctor. So, unfortunately, we are unable to update or change your contact information on their behalf. To do this, please contact the hospital and ask them to update your records. You can find their details on any letter or text messages you have received from them. Alternatively, you can find the contact details for every NHS Trust here. 
 
If you would like to receive communications from your hospital to additional phone numbers or email addresses then you can control your preferences at any time on the Patient Portal. 

The DrDoctor Privacy Policy

DrDoctor has worked closely with the NHS for the last 8 years, and we meet their high standards of security and every hospital reviews our security credentials and use of data before working with us. 
 
 
If you are having any technical trouble, please feel free to email our support team and we’ll do our best to help!