HYBRID HEALTHCARE
The right balance of digital and human
Our mission, and the reason DrDoctor exists. Here is what it means for NHS outpatient services.
HOW WE DO IT
Reach, judgement and people
Acting on a patient's behalf is harder than recording what happened. It takes three things, and each one has its own section below.
Reach
Getting to every patient on something they already use, with the post there for those who need it.
Judgement
Knowing where automation earns its place, where a clinician stays in the loop, and where it does not.
People
Our own team inside the trust, redesigning the service with the people who run it until it holds.
REACH
Every patient, on their own terms
Text, the NHS App, the portal or the post. Digital letters can fall back to post, set clinic by clinic, so patients a digital channel misses still hear from the trust.
JUDGEMENT
Where automation stops
Most of what we automate is admin. Where a pathway involves a clinical decision, a clinician reviews what the patient sent before anything happens.
PEOPLE
A team inside the trust
We work with the clinicians, managers and booking teams who run the service, measure what changes against a baseline, and stay until it runs without us.
Start with one step
Every part of what we do stands on its own, so a trust can start small. Communications can go live from a patient list while the integration work runs alongside.
WHAT WE DO
The products and teams behind it
Our tech helps scale change, but our delivery partner model goes further.
