Agentic Voice
Your phone lines work harder than anyone. Time they had backup.
The routine calls, answered. The complex ones, yours. Agentic voice that works alongside your team - not instead of them.
PURPOSE-BUILT FOR NHS
The hard part isn't voice. It's integration.
Anyone can build an AI that answers a call. Getting it to read a patient record, respect your booking rules, and write back to your PAS - that's the hard part. Agentic voice connects directly to the systems your teams already use.
HOW IT WORKS
Not IVR and not a chatbot. Something better.
Agentic voice is a step change from press-1 systems. It understands natural speech, knows the patient's clinical context, and connects directly to your systems - in real time.
- Call received. Patient recognised.
- Inbound or outbound, the system loads the patient's record from your PAS in real time. No long account numbers. No press-1 menus. Just a natural conversation from the first word.
- Checks your systems. Takes action.
- Slot availability, RTT clock, clinical flags, pathway stage - the voice agent checks what it needs to, in real time, and acts on it. Rebooking, validating, screening. No human required for routine calls.
- Escalates when it should.
- Complexity, clinical ambiguity, or a patient who just wants a human - the system knows when to step back. It transfers seamlessly, with full context, and never leaves anything unresolved.
Clinical Saftey
Teams are always kept in the loop
Full audit trail on every call. Every conversation is recorded, transcribed, and logged against the patient record. Nothing happens without a trace.
Never guesses. Never proceeds without oversight. Always escalates when there's clinical ambiguity.
Human + AI collaboration
Clinical decisions stay with your team, not the agent
When a call needs a human - a clinical judgement, a complex query, a patient who just wants to speak to someone - it creates a task automatically, routed to the right person with full context already attached. Your team stays in control of what matters most.
AGENTIC COMMS PLATFORM
Voice is one channel. Have a single platform for all of them.
Agentic voice is the most visible part of the agentic communications platform. But it works best when voice is one option in an orchestrated comms layer - not a standalone tool.
PART OF HYBRIDOS
Communications is the start. The operating system is what comes next.
Agentic Comms is one layer of HybridOS - the part that makes patient contact work. Get this right and the rest of the operating system is ready when you are.
Schedule
Know what's available and who needs it. Automated scheduling surfaces the right slots for the right patients - prioritised by clinical need, RTT status, and real-time capacity. Fewer wasted slots. Shorter waits.
Communicate
Reach patients on the right channel at the right time. SMS, voice, letters, NHS App, two-way messaging - orchestrated intelligently, with clinical safety rules built in and your team in control of every escalation.
Monitor
Capture what matters and act on it. Patient responses, clinical data, and structured outcomes trigger the next step automatically - a follow-up, a triage, or an escalation to your team. Hybrid Pathways, built to scale.