The clinic that runs short because nobody knew who wasn't coming. The letter that lands the day after the appointment. When the patient rings to ask why their letter contradicts their text, whoever picks up doesn't have a chance.
Patients see everything about their appointment in one link. There is no app to download and no account to create. Patients open a link, and what they need is already there.
Last name, date of birth, postcode, matched against your PAS. No password to forget and no reset email at eleven at night.
Reminders go out on the NHS App, by SMS or by email, timed to the service and sent without anyone touching them - but configured how you need.
Letters go out digitally by default, with print kept for the patients who still need it. Every letter is tracked either way. With up to 87% digital uptake, you’ll cut print costs, save admin time, and reduce confusion.
Neither one waits on your integration. Give them a patient list and they work this afternoon.
Thousands of patients, personalised and clinically approved, in a few clicks. Fill a clinic, handle a cancellation, get a service update out. Broadcast Messaging runs off a patient list, so it works before anything is connected to anything.
Ask a whole list one question and act on what comes back. Patients answer through a secure link, with no login and no call back. Flags who has not replied, and your service decides what happens next.
Patients manage and request a change by SMS or online. Your team decides what happens before anything reaches the EPR.
When life gets in the way the appointment moves, instead of the clinic finding out on the day when the patient never shows.
Every request goes to your team first. Where your integration supports it, the routine ones write back to your EPR on their own.
Patients can request a change right up to the day before. Calderdale and Huddersfield actioned 98% of requests.
Patients confirm by SMS or online, in one tap. Your team sees who is attending and who is not with time left to rebook, instead of finding out when nobody walks in.
One inbox, both directions, with a trail of who was told what. Whoever picks it up sees the whole conversation.
Every exchange with a patient sits in one place, so whoever picks it up next can see what has already been said.
Build and reuse the messages you send most, so the wording stays consistent whoever sends it.
Not everyone can get to a phone during clinic hours. Answering a message takes seconds, at a time that works for them.
Not everyone who needs seeing needs to come in. Launch directly from your EPR with nothing to install, and patients get the notification and join from any device.
Nothing to replace, and nothing to keep in step by hand.
DrDoctor reads what the record says is needed and writes the outcome back. Nothing sits in a side system your teams have to remember to check.
One integration block, scoped with your team. After that the Annual Connection Service keeps every connection live.
Andrew Mullan
Service Improvement Lead, Bradford Teaching Hospitals
Bradford already had ideas on how technology could increase patient engagement and improve the experience, but how to tackle them and in which order was still a question.
Working closely with the team at Bradford, a plan was quickly put in place.
Per-fragment SMS. Print costs. Call handling. Every channel a separate invoice that climbs with every patient you talk to. Communications are inclusive with us, and we do the optimising.
Start with core communications, because they move this year's numbers. When that's up and running, Voice Agents pick up the calls that would otherwise queue.
The same platform carries a trust from communications to scheduling, and on to pathway transformation, a step at a time.
Digital letters, reminders, two-way messaging and voice, from one platform, with print for the patients who need it.
Patients confirm, cancel and rebook into live slots, and the change is written back to your PAS or EPR.
Forms, PIFU and remote monitoring, so the service notices and acts when something changes.
