DNA Prediction ranks each clinic list by how likely a patient is to miss, so your team rings the top first. Clinic Optimiser shows how many more a clinic can take.
THE PROBLEM
Know who is likely to miss, before the slot is lost
NHS England: of 124.5 million outpatient appointments across the NHS in England, eight million (6.4%) were not attended, at an estimated annual cost of £1.2 billion (14 March 2024)
- Rank the list
- DNA Prediction orders each clinic list by how likely a patient is to miss.
- Ring form the top
- Your team calls the patients most likely to miss first, not the next name.
- Plan the overbook
- Clinic Optimiser shows how many extra patients each clinic can take.
DNA PREDICTION
Start with the patients most likely to miss
DNA Prediction puts each clinic list in order of how likely a patient is to miss, so your callers start at the top.
Data-driven predictions
Each patient gets a likelihood to miss, from factors including appointment history, engagement and timing.
Ranked call lists
A list ranked by likelihood to miss, so your team starts at the top and tailors each call.
Likelihood flags
Patients are flagged high, medium or low likelihood to miss, so the list reads at a glance.
VOICE AGENTS
The calls your team never gets to
Voice Agents book and reschedule appointments by phone, inbound and outbound, and answer routine questions in the patient's own language. Your team keeps the calls that need a person.
CLINIC OPTIMISER
See how many more patients a clinic can take
Clinic Optimiser predicts attendance and updates as the day changes. Your clinic team decides how far to overbook.
Data-driven optimisation
Predicts the number and timing of extra slots from clinic history, attendance and staff availability.
Set thresholds once
Set attendance thresholds once, and each clinic shows how many patients it can overbook.
Updates through the day
Clinic history and day-to-day changes come together to keep each clinic's number current.
WHERE IT FITS
Start with reminders
Reminders come first. DNA Prediction is for the patients still likely to miss once the reminder has gone out, so your calls go where they count.
OUR RESEARCH
Why patients DNA, region by region
We asked 5,003 people who had missed an NHS hospital appointment what got in the way (Censuswide, September 2024). The report breaks the answers down by region.
