Administrative Workflows asks the patients on a list and hands your team only what needs a person: validation and check-ins, targeted outreach, routing and timed reminders.
THE PROBLEM
Waiting lists nobody has had time to check
Somewhere on the list are patients who no longer need their appointment, and nobody knows which until someone asks. In the NHS England Online Forms Pilot, January 2024 to February 2026, more than 15,000 patients confirmed they no longer needed theirs.
- One call each
- Checking a list by phone means ringing every patient on it.
- Typed up later
- Answers sit in notes and inboxes until someone keys them in.
- Chasing by hand
- Someone has to remember who never replied, and ring again.
HOW IT WORKS
The chasing runs in the background
Your EPR stays as the system of record. DrDoctor asks the patients on the list, routes the answers, and hands your team only the exceptions.
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YOUR TEAM IN THE LOOP
Your team works the exceptions
Each exception lands in a worklist for your team. One weekend at Bedfordshire, the ENT service had around 200 slots to fill from its long waiters list. A Quick Question went out at 10.30am, and by 1pm 258 patients had confirmed they could come.
HUMANS IN THE LOOP
Every pathway decision that needs a clinician gets one
When a patient response needs a review, such as a flagged score or an unexpected answer, a task goes to the clinician who holds the pathway, with the patient's responses attached.
WHAT IT REQUIRES
Each workflow is set up with the people who run the list
The wording, the rules and the routing are agreed once. After that the workflow runs every day, so it does not drift back when attention moves on. Quick Question can already put a validation question to a patient list.
Operational
eMeet and Greet
Ensure patients are promptly welcomed after referral, their referral details are confirmed, and are encouraged to engage with the NHS App.
Operational
Waiting List Validation
Validate waiting lists by confirming with patients whether they still require treatment or wish to cancel their appointment.
Operational
Waiting Well
Provide patients with support, education, and guidance during their wait for treatment, reducing health deterioration and anxiety.
Cardiology
Remote monitoring
Monitor cardiology patients remotely between appointments, collecting clinical data to support timely decisions and reduce unnecessary outpatient visits.
Cardiology
PIFU
Empower cardiology patients to re-initiate contact when symptoms change, reducing routine follow-up appointments and freeing capacity for those who need it most.
Cardiology
Post-procedure follow-up
Support cardiology patients after their procedure with structured follow-up, digital check-ins, and early escalation to improve recovery and reduce readmissions.
Cardiology
Pre-procedure prep
Prepare cardiology patients ahead of their procedure with timely information, instructions, and digital pre-assessment to improve outcomes and reduce cancellations.
Gynaecology
Post-procedure follow-up
Support gynaecology patients after their procedure with structured digital follow-up, symptom monitoring, and early escalation to promote safe and efficient recovery.
Gynaecology
Active surveillance
Digitally monitor gynaecology patients under active surveillance, enabling regular check-ins and timely escalation without the need for routine clinic appointments.
Gynaecology
PIFU
Empower gynaecology patients to re-initiate contact when symptoms change, reducing unnecessary routine follow-ups and prioritising capacity for those with clinical need.
Gynaecology
Pre-procedure prep
Prepare gynaecology patients ahead of their procedure with digital information, pre-assessment questionnaires, and personalised instructions to reduce anxiety and cancellations.
Gynaecology
Digital care for information disclosure
Digitally capture and share essential gynaecology care information with patients, ensuring informed consent and understanding ahead of treatment or procedures.
