AI Voice Agents for NHS
Get patients off hold with AI voice agents
Voice Agents make and take the routine calls, inbound and outbound, connected to your PAS or EPR. Anything that needs a person goes to your team.
PURPOSE-BUILT FOR NHS
The hard part isn't voice, it's integration
Anyone can build an AI voice agent that answers a call. Getting it to read a patient record, respect your booking rules, and write back to your PAS - that's the hard part. Our AI voice agents connect to the systems your teams already use.
HOW IT WORKS
Not IVR and not a chatbot. Something better
Agentic voice is a step change from press-1 systems. It understands natural speech, knows the patient's clinical context, and connects directly to your systems - in real time.
- Call received. Patient recognised.
- Inbound or outbound, the system loads the patient's record from your PAS in real time. No long account numbers. No press-1 menus. Just a natural conversation from the first word.
- Checks your systems. Takes action.
- Slot availability, RTT clock, clinical flags, pathway stage - the voice agent checks what it needs to, in real time, and acts on it. Rebooking, validating, screening. No human required for routine calls.
- Escalates when it should.
- Complexity, clinical ambiguity, or a patient who just wants a human - the system knows when to step back. It transfers seamlessly, with full context, and never leaves anything unresolved.
Clinical Saftey
Teams are always kept in the loop
Full audit trail on every call. Every conversation is recorded, transcribed, and logged against the patient record. Nothing happens without a trace.
Never guesses. Never proceeds without oversight. Always escalates when there's clinical ambiguity.
Human + AI collaboration
Clinical decisions stay with your team, not the agent
When a call needs a human - a clinical judgement, a complex query, a patient who just wants to speak to someone - it creates a task automatically, routed to the right person with full context already attached. Your team stays in control of what matters most.
COMMUNICATIONS PLATFORM
Voice is one channel. Have a single platform for all of them
AI voice agents are the most visible part of our communications platform. But it works best when voice is one option in an orchestrated comms layer - not a standalone tool.
OUR SYSTEM OF ACTION
Calls are where it starts, not where it stops
Voice Agents are one part of DrDoctor, our system of action. The same system books the slot, sends the reminder and acts on what patients tell you, so every call leads somewhere.
Communicate
NHS App, text, digital letters, the patient portal and voice, from one place. Clinical safety rules decide what goes where, and your team stays in control.
Schedule
Patients book and rebook into live slots, prioritised by clinical need, RTT status and capacity, with the change written back to your PAS or EPR where supported.
Prep & Monitor
Forms and patient responses trigger the next step, whether a follow-up, a triage or an escalation, with your team in the loop.