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ONE FIXED PRICE, EVERY CHANNEL

Your SMS bill keeps growing. We fix that.

Replace unpredictable pay-as-you-go SMS costs with a single fixed annual fee - and bring all patient channels under one roof.

Get your comms cost review
SMS COST COMPARISON — YEAR ONE
PAY-AS-YOU-GO
Rising every year
Wholesale increases passed through
FIXED LICENCE
Locked at year one
We optimise, your cost stays flat
Year 1 Year 2 Year 3 Savings
The green area is the growing gap between what you’d pay and what you actually pay. With us, that's what you could be saving.

THE MESSAGING MODEL DOESN'T FIT

There's a reason the bill only moves one way

Patient messaging is one of the few lines on your books that you can't seem to bring down. The rate climbs every year, the bill lands bigger every spring, and there's little you can do to change it.

ChatCircleDots
You pay by the fragment
Every text is billed per fragment, and the rate's climbing steadily since 2021. Same patients as last year, more money - and more again next year.
money
Which means the price only goes up
Every spring, another price-increase letter lands on the finance desk. A number that only grows, whatever your volume actually does.
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So you end up holding back
Rolling comms out to a new service becomes a cost decision, not a clinical one. Good ideas stall, and patients who could be reached aren't.

Rates are up 49% since 2021, and still climbing.

SWITCH OFF THE METER

When usage jumps, your bill shouldn't

On the meter, the bill climbs with every new message sent. Off the meter, it holds, whatever you send.

SMS sent this year
What you pay
£
  • A new price rise letter each spring.
  • Every message adds to the bill. It only moves one way.
  • New service means new costs, so you hold back.

HOW WE COMPARE

One platform, not a pipe or a meter

NHS Notify sends your messages, then stops. Other suppliers meter every one, on a rate that only climbs. DrDoctor does the sending and everything around it, on one platform for one fixed price, and gets more patients to actually turn up.

Talk to the team about pricing
pipe
NHS Notify

The national rail for patient messaging. It carries the text and stops there - no decision about what to send, no follow-up when it doesn't land, nothing beyond the send.

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Communications suppliers

Billed per fragment and re-priced over time. Never more than a messaging layer, and the bill climbs every year whatever your volume does.

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DrDoctor

Every channel on one platform, at one fixed price. We do the sending and everything around it, picking the channel that lands for each patient.

Lead with low-cost channels first

The platform doesn’t send everything, everywhere. It leads with the lowest-cost channel, optimises for outcomes like DNA reduction and utilisation, enforces clinical safety rules, and escalates intelligently when self-serve fails or risk is detected.

01
SMS

Appointment invite

Referral triggers pathway. SMS sent with booking link — lowest cost, highest open rate.

Lowest-cost first Fast + low effort
02
Patient Portal

Patient self-books

Opens link, picks a slot. EPR updated. Confirmation sent. Zero admin effort.

Self-serve Reduces call volume
03
NHS App

Pre-op form pushed

Timed trigger — 7 days before. Health questionnaire via NHS App. Data writes to EPR.

Universal reach Structured data capture
04
Decision

Engaged?

Has the patient confirmed? Completed the form? The platform checks engagement before choosing what happens next.

Engagement-aware
05
SMS

48hr reminder

Patient confirms via text reply. Consistent messaging across every touchpoint.

Confirmed → on track
06
Voice

Escalation call

No SMS response? The platform escalates to voice — calling the patient to confirm, reschedule, or capture a safety concern.

Escalation Safety net
07
Letter

Appointment details + prep

Digital letter with prep instructions. Print fallback when digital isn’t available. Both tracked.

Digital first Inclusive fallback
08
Outcome

Attended

Consistent status everywhere. Clinic runs full. Follow-up pathway fires automatically.

DNA reduced Utilisation optimised

READY FOR SIGN-OFF

A price finance can forecast and procurement can defend

For Finance Leaders

Turn a volatile cost line into a predictable investment

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Replace variable consumable spend with a fixed, contracted annual fee

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Eliminate exposure to annual wholesale SMS price increases

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Align communication costs with your financial planning cycle

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De-risk digital expansion, new services don't increase your SMS bill

For procurement teams

Transparent pricing. Clear deliverables. Easy to benchmark

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Single annual licence fee with a defined volume allowance

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Structured mechanisms for overage, no hidden charges

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Standardised framework that simplifies provider comparison

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Risk-sharing model with clear accountability on both sides

BUILT IN THE NHS, FOR THE NHS

The scale already runs through us

Almost half of all NHS outpatient activity already flows through DrDoctor - so when you move your patient contact onto the platform, you're joining infrastructure that's proven at national scale.

~50%
of NHS outpatient activity flows through us
169m
appointments managed
48m
patients using our platform

FROM RECORDS TO ACTION

Your EPR is the system of record. DrDoctor is the system of action

Patient communications is the first layer. Get it right, and the rest is ready when you are.

Modern day scheduling for a modern NHS
Schedule

Automated scheduling surfaces live slots in real time. Prioritised by clinical need, RTT status, and what's actually free that day. Fewer slots wasted. Shorter waits.

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5channels-1
Communicate

SMS, voice, letters, NHS App, portal messaging. All orchestrated. Clinical safety rules in place. Your team in charge of every escalation.

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Let clinical insights drive the next steps
Monitor

Patient responses, clinical data, structured outcomes. Each one can trigger a follow-up, a triage, or an escalation. Hybrid Pathways, built to scale.

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Stop counting fragments and messages

Start managing the total cost of patient contact.

Get a free pricing call →