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The impacts of digitally-enabled waiting list validation processes

An interim report from the NHS England online forms Pilot, helping seven NHS Trusts validate patients' need for an appointment and reduce waiting lists - at scale and pace.

  • Real-world results from 112,000+ patients

  • Impact on capacity, cost savings, and patient experience

Access the full report below

What’s inside?

Insights from 7 Trusts and 112,000+ patients. Real results, savings and patient impact.

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Fast, clinically-approved backlog recovery
Discover how 7 trusts safely discharged thousands patients who no longer needed care, freeing hours of appointments without overwhelming admin teams.
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Time and cost savings that scale
See how switching from letters and calls saved money, time, and paper, with some trusts seeing tangible operational and financial gains in weeks.
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Improving the patient experience
Digitally enabled processes helped patients feel more informed and involved in their care - delivered at speed, without sacrificing patient trust.