Referral optimisation ensures rheumatology appointments start with the right information, enabling clinicians to focus on assessment and decision-making rather than clarifying histories or chasing missing details.
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Rheumatology | Referral optimisation
Make the most out of every appointment
Incomplete referrals and paper-based assessments often waste valuable clinic time. Digital referral optimisation gathers baseline information in advance, supports patients while they wait, and ensures face-to-face appointments are focused, efficient and clinically valuable.
- Make the most of scarce clinic time
- Collect baseline histories, symptom onset and prior therapies before appointments, reducing clarification during clinics.
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- Support patients while waiting
- Share self-care resources and automated reminders to keep patients engaged and prepared ahead of their visit.
- Keep appointments for care, not admin
- Ensure face-to-face consultations focus on assessment and decision-making, not routine data collection.
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eMeet and Greet
Ensure patients are promptly welcomed after referral, their referral details are confirmed, and are encouraged to engage with the NHS App.
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Waiting List Validation
Validate waiting lists by confirming with patients whether they still require treatment or wish to cancel their appointment.
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Waiting Well
Provide patients with support, education, and guidance during their wait for treatment, reducing health deterioration and anxiety.